Beverly, 01915-6152, MA,
United States
Groove Networks Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Groove Networks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Groove Networks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Groove Networks has purchased the following applications: ProfitWell Metrics for Subscription and Recurring Billing in 2018, Keen Real-Time Analytics for Analytics and BI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Groove Networks is running and its propensity to invest more and deepen its relationship with ProfitWell , Keen , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Groove Networks revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Groove Networks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProfitWell | Legacy | ProfitWell Metrics | Subscription and Recurring Billing | ERP Financial Management | n/a | 2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keen | Legacy | Keen Real-Time Analytics | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Groove Networks implemented Keen Real-Time Analytics to deliver customer-facing reporting and real-time analytics for its helpdesk and support platform, as part of the Groove 2.0 reporting rebuild released in June 2019. This deployment used Keen Real-Time Analytics within the Analytics and BI category to provide an embedded reporting layer for external support customers and internal product teams.
The implementation focused on customer-facing dashboards and real-time event ingestion and query capabilities, enabling interactive support reporting and CRM analytics workflows. Configuration emphasized dashboarding and embedded reports tied to support ticket events, session data, and customer-success touchpoints, aligning with typical Analytics and BI functional modules such as real-time metrics, visualization, and report delivery.
Keen Real-Time Analytics was integrated with Groove’s helpdesk and support platform to surface live metrics to support customers, with the operational scope centered on customer-success and support functions in the United States. The deployment served as the reporting backbone for Groove 2.0, consolidating telemetry and support event streams for consumer-facing dashboards.
Governance and rollout were executed as part of the Groove 2.0 release, with the reporting layer provisioned for customer consumption and developer workflows adjusted to accelerate feature delivery. The implementation is described as stable with no reported dashboard downtime, and it accelerated development and feature delivery for Groove’s support reporting capabilities.
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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