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Groupe Revue Fiduciaire Technographics
Groupe Revue Fiduciaire Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Groupe Revue Fiduciaire and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Groupe Revue Fiduciaire employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Groupe Revue Fiduciaire has purchased the following applications: Vocalcom Hermes360 for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Groupe Revue Fiduciaire is running and its propensity to invest more and deepen its relationship with Vocalcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Groupe Revue Fiduciaire revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Groupe Revue Fiduciaire intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Groupe Revue Fiduciaire Tech Stack and Enterprise Applications
Groupe Revue Fiduciaire CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Groupe Revue Fiduciaire implemented Vocalcom Hermes360 in a Call Center deployment. The deployment leveraged Hermes.Net 4.1 fully blended as the core contact handling platform and was scoped to support the publisher's customer and subscription interactions.
Vocalcom Hermes360 was configured to support a 90 agent estate provisioned with 45 active licences and 45 backup licences to enable seat failover and rotation. The implementation covered omnichannel media including telephone, email, and IVR, with blended inbound and outbound routing managed by Hermes.Net 4.1 ACD and campaign orchestration capabilities. Configuration emphasized agent skill groups, licence pooling, and queue management to balance peak demand and standby capacity.
Operational scope focused on the company call center handling media customer interactions within Groupe Revue Fiduciaire, aligning contact routing and email workflows with editorial and subscription functions. Governance established role based access, escalation paths, and licence management procedures to operate the 45 active plus 45 backup licence model. Reporting and operational handoffs were organized by contact type and agent group to maintain consistent service handling.
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IT Decision Makers and Key Stakeholders at Groupe Revue Fiduciaire
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Apps Being Evaluated by Groupe Revue Fiduciaire Executives
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