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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Groupe Revue Fiduciaire Tech Stack and Enterprise Applications

Groupe Revue Fiduciaire CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Vocalcom Legacy Vocalcom Hermes360 Call Center CRM n/a 2018 2018
In 2018, Groupe Revue Fiduciaire implemented Vocalcom Hermes360 in a Call Center deployment. The deployment leveraged Hermes.Net 4.1 fully blended as the core contact handling platform and was scoped to support the publisher's customer and subscription interactions. Vocalcom Hermes360 was configured to support a 90 agent estate provisioned with 45 active licences and 45 backup licences to enable seat failover and rotation. The implementation covered omnichannel media including telephone, email, and IVR, with blended inbound and outbound routing managed by Hermes.Net 4.1 ACD and campaign orchestration capabilities. Configuration emphasized agent skill groups, licence pooling, and queue management to balance peak demand and standby capacity. Operational scope focused on the company call center handling media customer interactions within Groupe Revue Fiduciaire, aligning contact routing and email workflows with editorial and subscription functions. Governance established role based access, escalation paths, and licence management procedures to operate the 45 active plus 45 backup licence model. Reporting and operational handoffs were organized by contact type and agent group to maintain consistent service handling.

IT Decision Makers and Key Stakeholders at Groupe Revue Fiduciaire

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Groupe Revue Fiduciaire Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Groupe Revue Fiduciaire IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Groupe Revue Fiduciaire digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Groupe Revue Fiduciaire Technographics
Groupe Revue Fiduciaire is a Media organization based in France, with around 250 employees and annual revenues of $7.0 million.
Groupe Revue Fiduciaire operates a diverse technology stack with applications such as Vocalcom Hermes360, covering areas like Call Center.
Groupe Revue Fiduciaire has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Vocalcom.
Groupe Revue Fiduciaire recently adopted applications including Vocalcom Hermes360 in 2018, highlighting its ongoing modernization strategy.
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Our research team continuously updates Groupe Revue Fiduciaire’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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