Tijuana, 22100,
Mexico
Grupo Basica Technographics
Grupo Basica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grupo Basica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 Grupo Basica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grupo Basica has purchased the following applications: JivoChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2020, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grupo Basica is running and its propensity to invest more and deepen its relationship with JivoChat , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grupo Basica revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grupo Basica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grupo Basica Tech Stack and Enterprise Applications
Grupo Basica AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Grupo Basica implemented JivoChat on its public website. The deployment uses the JivoChat web chat widget embedded across customer-facing pages to provide a direct conversational touchpoint for property listings and contact forms, positioning JivoChat within the Chatbots and Conversational AI category.
Configuration and usage align with standard Chatbots and Conversational AI capabilities, including live agent chat, automated messaging patterns, and visitor session tracking to preserve chat transcripts and support lead capture workflows. Operational scope is focused on customer-facing teams and sales and customer service functions on Grupo Basica's Mexico website, with agent workflows oriented toward inquiry triage and follow up. No implementation partners or external system integrations are documented in the public site source.
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Grupo Basica Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Grupo Basica implemented Microsoft 365 for Collaboration across its Mexico operations. The deployment of Microsoft 365 provided a cloud-based collaboration platform for the construction and real estate organization with a workforce of approximately 140 employees, consolidating productivity and communication tooling under a single vendor tenancy.
Microsoft 365 was configured to deliver core Collaboration capabilities including Exchange Online email and calendaring, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document management, OneDrive for personal file sync, and the Office productivity suite. The implementation emphasized cloud identity provisioning and mobile access, with tenant-level configuration to manage user accounts, group membership, and file sharing controls consistent with Collaboration platform best practices.
Operational coverage included corporate and field teams in Mexico, where Microsoft 365 services are surfaced on the company website, indicating public-facing integration or content delivery dependent on the Microsoft 365 tenant. Governance practices were aligned with standard cloud collaboration deployments, using centralized tenant administration, role-based access controls, and content governance to manage document lifecycle and internal collaboration workflows.
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Grupo Basica CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Grupo Basica implemented Hotjar on its public website to gather user behavior data and inform digital channel decisions. Hotjar, categorized as Customer Experience, was deployed as a client-side behavioral analytics and feedback tool embedded via site tagging to capture interaction patterns on the corporate web presence for this Mexico-based construction and real estate firm.
Configuration emphasized standard Hotjar capabilities, including heatmaps, session recordings, conversion funnel tracking, and on-site feedback polls, instrumenting key pages across the site. Operational responsibility rested with marketing and web teams focused on lead generation and site engagement, with governance centered on data capture settings and consent controls consistent with client-side analytics best practices.
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Sales Automation | CRM |
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2014 | 2014 |
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Grupo Basica IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Grupo Basica
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Grupo Basica Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||