Grupo Comercial Chedraui
Avenida Constituyentes 1150 Colonia Lomas Altas Miguel Hidalgo,
Mexico City, 11950, DF,
Mexico
Mexico City, 11950, DF,
Mexico
52 55 1103 8000
Retail
Grupo Comercial Chedraui Technographics
Grupo Comercial Chedraui Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grupo Comercial Chedraui and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60191 Grupo Comercial Chedraui employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grupo Comercial Chedraui has purchased the following applications: BBVA OpenPay Payments for Payment Processing in 2022, CloudApper Safety for Environment, Health and Safety (EHS) in 2018, Crisp for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grupo Comercial Chedraui is running and its propensity to invest more and deepen its relationship with Openpay Mexico , CloudApper , Crisp IM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grupo Comercial Chedraui revenues, which have grown to $10.44 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grupo Comercial Chedraui intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grupo Comercial Chedraui Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Openpay Mexico | Legacy | BBVA OpenPay Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Grupo Comercial Chedraui implemented BBVA OpenPay Payments on their website, establishing an online payment path aligned with the Payment Processing category. The BBVA OpenPay Payments deployment is centered on web checkout processing for e-commerce transactions, positioning the application as the payment gateway for the retailer's digital storefront.
The implementation leverages standard Payment Processing capabilities, including online payment gateway functions, card and alternative payment method processing, client-side integration via web SDK or embedded checkout, and server-side payment capture and settlement calls. Configuration likely focused on checkout orchestration, transaction authorization flows, and tokenization for secure card handling, consistent with online payment gateway patterns.
Operationally the BBVA OpenPay Payments integration is scoped to the Grupo Comercial Chedraui website, supporting the retailer's online commerce and checkout operations. Transaction authorization, capture, and settlement workflows are managed through the gateway, and the integration surfaces in the customer facing checkout and in backend payment event handling.
Governance for the deployment centers on payment operations, reconciliation processes, and online payment exception handling, with operational ownership aligning to e-commerce and payments teams. Rollout details are limited to the website integration, and the narrative focuses on the structural implementation of BBVA OpenPay Payments within Grupo Comercial Chedraui's online commerce stack.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CloudApper | Legacy | CloudApper Safety | Environment, Health and Safety (EHS) | HCM | n/a | 2018 | 2018 |
In 2018, Grupo Comercial Chedraui implemented CloudApper Safety to address Environment, Health and Safety (EHS) needs across its retail operations. Chedraui is listed on CloudApper’s customer roster and is documented in partner and testimonial ecosystems as a user of CloudApper and RightPunch style workforce systems for large scale employee time and attendance tracking across Mexico, which contextualizes the CloudApper Safety engagement.
The CloudApper Safety implementation centered on core Environment, Health and Safety (EHS) capabilities common to the category, including incident management, audit and inspection management, OSHA style incident reporting, mobile inspection checklists, and corrective action tracking. CloudApper Safety was configured to support mobile first data capture and centralized incident lifecycle workflows, enabling structured event capture, investigation tracking, and audit scheduling across store level operations.
Operational coverage focused on store safety processes and centralized EHS oversight, aligning incident reporting workflows with corporate safety governance and compliance reporting. The customer relationship with CloudApper and prior deployment of CloudApper RightPunch style time and attendance systems across Mexico indicates a deployment pattern that pairs workforce records with incident and audit management workflows without specifying named integrations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crisp IM | Legacy | Crisp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Grupo Comercial Chedraui implemented Crisp, deploying Crisp as a Chatbots and Conversational AI solution on its public website to support online customer service and e-commerce support channels. The deployment places the application at the front end of the web storefront to capture real-time customer interactions and asynchronous conversations initiated through the site chat interface.
The implementation uses a website chat widget model common to Chatbots and Conversational AI, providing real-time messaging, automated messaging workflows, canned responses, conversation history, and live agent handoff capabilities. Configuration and conversational rule management are handled within internal digital channels and customer service operations, aligning the Crisp application with online support workflows and agent handling processes on the corporate site.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2009 | 2009 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2022 | 2022 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Grupo Comercial Chedraui
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Grupo Comercial Chedraui Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grupo Comercial Chedraui IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grupo Comercial Chedraui digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Grupo Comercial Chedraui Technographics
Grupo Comercial Chedraui is a Retail organization based in Mexico,
with around 60191 employees and annual revenues of $10.44 billion.
Grupo Comercial Chedraui operates a diverse technology stack with applications such as
BBVA OpenPay Payments, CloudApper Safety and Crisp,
covering areas like Payment Processing, Environment, Health and Safety (EHS) and Chatbots and Conversational AI.
Grupo Comercial Chedraui has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Openpay Mexico, CloudApper and Crisp IM.
Grupo Comercial Chedraui recently adopted applications including
Algonomy Campaign in 2025, CloudApper Fleet in 2023 and BBVA OpenPay Payments in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grupo Comercial Chedraui’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grupo Comercial Chedraui’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grupo Comercial Chedraui technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.