HandCraft Services
2828 Cofer Rd,
Richmond, 23224, VA,
United States
Richmond, 23224, VA,
United States
1 804-358-8671
Professional Services
HandCraft Services Technographics
HandCraft Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HandCraft Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 HandCraft Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HandCraft Services has purchased the following applications: LinenMaster for Professional Services Automation in 2014, Microsoft 365 for Collaboration in 2015, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HandCraft Services is running and its propensity to invest more and deepen its relationship with LinenMaster , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HandCraft Services revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HandCraft Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HandCraft Services Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LinenMaster | Legacy | LinenMaster | Professional Services Automation | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 HandCraft Services deployed LinenMaster to support Professional Services Automation for production and order management. The implementation positioned LinenMaster as the primary application for order capture, tracking and daily operational control on the production floor.
Configuration and functional modules focused on order management, production workflow orchestration, inventory and stock restructuring, and maintenance of production goals and performance records. Implementation work included configuring start-up procedures for the production floor, sequencing daily work assignments, and instrumenting performance record workflows within LinenMaster to support operational oversight.
HandCraft managed special projects to integrate new pick system technology and to restructure the stock system, with LinenMaster serving as the operational hub for those integrations. The company used LinenMaster for order entry and order management, aligning order status, stock visibility and production tasks as part of the pick system integration.
Operational scope covered the plant production floor and customer service functions, where staff fielded calls to the plant to resolve order errors and emergencies using workflows executed in LinenMaster. Governance combined project-level integration activity with day to day operational ownership, embedding order management and production control processes into frontline operations.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 HandCraft Services implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment supports core collaboration and productivity functions across the 350 person professional services firm, aligning with delivery, sales, finance, and IT business functions.
The implementation leverages Microsoft 365 capabilities including Exchange Online email, SharePoint Online content management, OneDrive for Business file sync, Microsoft Teams communication, and Office desktop and web applications to enable document collaboration and project coordination typical for professional services workflows. Configuration emphasis included tenant provisioning, user and license assignment, and standard collaboration governance patterns such as team sites, document libraries, and shared mailboxes.
HandCraft Services references Microsoft 365 on its public website, indicating the company surfaces hosted collaboration resources and content links to external stakeholders. Governance and operational control were managed by the internal IT organization, with policies covering access control, external sharing, and content retention to support ongoing collaboration across the business.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2020 | 2020 |
In 2020 HandCraft Services deployed Salesforce Sales Cloud to standardize its sales processes. The implementation targets Sales Automation,CRM,Sales Engagement capabilities to support business development and account management for the professional services firm.
The deployment implemented core Salesforce Sales Cloud modules including lead capture, contact and account management, opportunity management, pipeline reporting, and sales engagement features such as templated communications and task cadence. The Salesforce Sales Cloud solution is integrated with the company website to capture inbound inquiries and route leads into standard qualification workflows, enabling end to end lead to opportunity progression.
The architecture is a cloud hosted single Salesforce org configured with role based access controls and profile segmentation to align with sales, business development, and account management functions. Automation was configured through declarative tools to enforce lead assignment rules, opportunity stage transitions, and reporting metrics, preserving consistent record ownership and data quality standards.
Governance focuses on administrator led change control and staged user onboarding, with data governance rules for duplicate management and pipeline hygiene to support ongoing Sales Automation,CRM,Sales Engagement operations. HandCraft Services Salesforce Sales Cloud directly supports sales and client lifecycle management across the organization and is instrumented for continued configuration and process refinement.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at HandCraft Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by HandCraft Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HandCraft Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HandCraft Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD HandCraft Services Technographics
HandCraft Services is a Professional Services organization based in United States,
with around 350 employees and annual revenues of $60.0 million.
HandCraft Services operates a diverse technology stack with applications such as
LinenMaster, Microsoft 365 and Salesforce Sales Cloud,
covering areas like Professional Services Automation, Collaboration and Sales Automation, CRM, Sales Engagement.
HandCraft Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LinenMaster, Microsoft and Salesforce.
HandCraft Services recently adopted applications including
Salesforce Sales Cloud in 2020, Microsoft 365 in 2015 and LinenMaster in 2014,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HandCraft Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HandCraft Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HandCraft Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.