Bethesda, 20817, MD,
United States
Hanger Clinic Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hanger Clinic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Hanger Clinic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hanger Clinic has purchased the following applications: Phenom Talent CRM for Candidate Relationship Management in 2018, LogMeIn BoldChat for Chatbots and Conversational AI in 2017, Hyperscience Hypercell for Intelligent Document Processing in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hanger Clinic is running and its propensity to invest more and deepen its relationship with Phenom , GoTo (formerly LogMeIn) , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hanger Clinic revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hanger Clinic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Hanger Clinic implemented Phenom Talent CRM as its Candidate Relationship Management solution. The deployment focused on centralizing candidate engagement and managing talent pipelines for recruiting and HR teams at Hanger Clinic, a United States based provider with roughly 1500 employees, and used Phenom People on the company careers site for front end candidate interactions.
The Phenom Talent CRM implementation included candidate profile management, talent pool segmentation, automated candidate outreach and nurturing workflows, and recruitment analytics consistent with Candidate Relationship Management capabilities. Configuration work emphasized templated communications, rules-based nurture sequences, and candidate lifecycle states to support sourcing and engagement workflows.
Integration scope explicitly included embedding Phenom People on the careers.hanger.com site to drive candidate capture and profile enrichment through the website experience. Operational coverage centered on talent acquisition and HR functions, with recruiter-facing dashboards and campaign management used to orchestrate candidate communications and manage candidate pools.
Governance was structured around centralized CRM ownership within the HR talent acquisition function, standardizing recruiter workflows and campaign approval processes to ensure consistent candidate interactions. Rollout and operationalization prioritized recruiter adoption and career site connectivity, with ongoing configuration to align outreach and segmentation to hiring needs.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Hanger Clinic deployed LogMeIn BoldChat on its website to provide conversational customer support within its Chatbots and Conversational AI footprint. The implementation used the LogMeIn BoldChat web chat widget and agent console to capture visitor inquiries and initiate real time sessions, establishing a web channel for immediate patient and customer engagement.
Configured capabilities aligned with typical Chatbots and Conversational AI workflows including live chat interface, agent routing, canned responses, chat transcripts, and visitor monitoring, with administrative controls for session routing and agent availability. Operational scope concentrated on patient support and customer service functions on the public website, and governance emphasized chat handling protocols, coverage windows and transcript retention for continuity of care. Public sources do not disclose any named integrations or downstream system connections.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyperscience | Legacy | Hyperscience Hypercell | Intelligent Document Processing | Content Management | n/a | 2025 | 2025 |
In 2025 Hanger Clinic implemented Hyperscience Hypercell to transform patient intake, registration forms, claims and other back-office document processes. The deployment uses Hyperscience Hypercell in an Intelligent Document Processing program focused on healthcare patient administration and billing processes across the United States.
The implementation configures document classification, optical character recognition, structured data extraction, automated validation and human-in-the-loop exception handling to convert unstructured paperwork into normalized patient and billing data. Hyperscience Hypercell is applied to create configurable extraction templates, business validation rules and automated routing to downstream billing and claims workflows.
Operational coverage concentrates on patient administration, registration desks and revenue cycle teams, with processing workflows instrumented for registration intake, claims submission and billing reconciliation. Governance and process controls were scoped to standardize intake data models, implement role based review queues and enforce SLA driven escalation for exception handling.
Outcomes targeted by the program include improved data quality and faster processing to enhance patient care, with a focus on reducing manual rework and accelerating claims handling while preserving human review for exceptions using Hyperscience Hypercell.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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