Kingston upon Thames, KT1 4BH,
United Kingdom
Hastoe Technographics
Hastoe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hastoe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Hastoe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hastoe has purchased the following applications: Enghouse Interactive SmartQuality for Natural Language Processing in 2017, Enghouse Interactive Recording for Call Center in 2012, reCAPTCHA for Application Security (AppSec) in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hastoe is running and its propensity to invest more and deepen its relationship with Enghouse Interactive , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hastoe revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hastoe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hastoe Tech Stack and Enterprise Applications
Hastoe AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enghouse Interactive | Legacy | Enghouse Interactive SmartQuality | Natural Language Processing | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Hastoe implemented Enghouse Communications Centre and the Enghouse Quality Management Suite via reseller G3 Comms. The deployment context supports adoption of Enghouse Interactive SmartQuality as an AI-enabled evaluation capability aligned to Natural Language Processing to strengthen contact centre quality assurance.
The implementation configured call recording and evaluation workflows within the Enghouse Quality Management Suite, embedding agent evaluation, automated scoring and speech to text analysis consistent with SmartQuality functionality. Enghouse Interactive SmartQuality was used to surface evaluated interactions and reduce manual QA effort through automated transcription and AI-assisted scoring, while retaining configured evaluation forms and calibration workflows for human reviewers.
Operationally the solution was integrated with Enghouse Communications Centre telephony to handle peak call volumes and to provide continuous monitoring across Hastoe contact centre operations. The rollout targeted customer service and contact centre teams, centralizing call capture, evaluation routing and archival within the Enghouse stack and the reseller managed deployment.
Governance focused on shifting quality assurance processes from purely manual sampling to an AI-assisted review cadence, reducing QA effort and increasing monitoring coverage. Outcomes stated include improved call monitoring, reduced QA effort and higher customer satisfaction into the mid 90s, reflecting the combined use of Enghouse Quality Management Suite and inferred SmartQuality capabilities.
|
Hastoe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enghouse Interactive | Legacy | Enghouse Interactive Recording | Call Center | CRM | n/a | 2012 | 2012 |
In 2012, Hastoe deployed Enghouse Interactive Recording in its small UK-based contact centre alongside Enghouse Communications Centre and Enghouse QMS, delivered by reseller G3 Comms. The implementation targeted Call Center functions, focusing on call recording for quality monitoring, coaching and complaint resolution.
Configuration centered on call capture, recording storage and indexed retrieval workflows integrated with the Enghouse QMS quality management processes, enabling supervisors to flag calls, annotate sessions and route items into coaching or complaints handling. Functional modules implemented included call recording capture, searchable recording repositories, quality scoring workflows and supervisor review queues to support agent coaching and complaint investigation.
Operational scope covered Hastoe's customer contact centre and supervisory teams, embedding recorded call review into QA and complaint handling workflows and reducing supervisor time spent reviewing calls. According to the vendor case study the deployment improved monitoring efficiency and boosted customer satisfaction, with rollout and post go live support provided by reseller G3 Comms.
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Hastoe CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | reCAPTCHA | Application Security (AppSec) | CyberSecurity | n/a | 2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Hastoe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hastoe Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||