Kaneohe, 96744, HI,
United States
Hawaii Interpreting Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hawaii Interpreting Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Hawaii Interpreting Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hawaii Interpreting Services has purchased the following applications: Gridcheck Schedule Management for Workforce Scheduling in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Gridcheck Feedback Manager for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hawaii Interpreting Services is running and its propensity to invest more and deepen its relationship with Gridcheck , Google , Functional Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hawaii Interpreting Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hawaii Interpreting Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gridcheck | Legacy | Gridcheck Schedule Management | Workforce Scheduling | HCM | n/a | 2019 | 2019 |
In 2019 Hawaii Interpreting Services deployed Gridcheck Schedule Management to centralize online scheduling and booking for on-site and video remote interpreting across Hawaii. The deployment uses Gridcheck Schedule Management as the core Workforce Scheduling application to accept requests and manage interpreter availability for a small nonprofit operations model.
The implementation configures request intake and booking workflows, interpreter self-service availability updates, invoicing capabilities, and travel and expense charge submission. Gridcheck Schedule Management was set up to enforce billing timelines and automate booking confirmations, aligning scheduling and billing functions under a single system and reducing manual coordination for interpreter assignments.
Operational coverage includes statewide interpreter coordination and billing for on-site and video remote interpreting, affecting scheduling operations, dispatch coordination, and finance invoicing workflows. Interpreters are able to update availability and submit travel and expense charges directly in the system, which centralizes resource management and supports continuity across multiple sites in Hawaii.
Governance changes focused on standardizing booking rules and billing timelines within Gridcheck Schedule Management, shifting approval and invoicing steps into the platform to ensure compliance with service agreement terms. The integration streamlines booking and enforces billing timelines, and it improves operational efficiency by consolidating scheduling, availability management, and invoicing into a single Workforce Scheduling system.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gridcheck | Legacy | Gridcheck Feedback Manager | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015 Hawaii Interpreting Services began using Gridcheck as its secure scheduling portal and is inferred to have deployed Gridcheck Feedback Manager as part of its Customer Experience tooling. The implementation centers on online request intake for ASL interpreting and captioning bookings, notification workflows for clients and interpreters, and invoicing workflows for Hawaii based customers, supporting the organization process area of scheduling and operations in the United States. Hawaii Interpreting Services Gridcheck Feedback Manager Customer Experience relationship frames the application as the primary operational interface for request to fulfillment activities and client interactions.
Operational configuration focuses on a cloud hosted scheduling portal accessed by a small centralized operations team and by contracted interpreters, consistent with the customer base and employee size. Explicitly implemented capabilities on the Gridcheck portal include booking management, request forms, automated notifications, and invoice generation, and the Gridcheck Feedback Manager is inferred to provide job level feedback capture and routing aligned with typical Customer Experience feedback workflows. No specific external integrations are documented on the customer site, so orchestration appears contained within the Gridcheck environment and managed by the internal scheduling function.
Governance and workflow adjustments emphasize centralized scheduling ownership and operational accountability for bookings and billing, with feedback processes likely embedded into job closeout and customer follow up cycles. Rollout and operational scope are confined to Hawaii Interpreting Services core scheduling and operations function in the United States, with the Gridcheck Feedback Manager serving as the feedback capture component of the Customer Experience stack according to product capabilities referenced by the vendor.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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