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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Michelin, an e2open customer evaluated Oracle Transportation Management

Helprace
Location
8010 Woodland Center Blvd,
Tampa, 33614, FL,
United States
Website
https://www.helprace.com/
Phone
1 877-744-1221
Artw industry
Professional Services
Employee
Revenue

Helprace Technographics

Helprace Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Helprace and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Helprace employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Helprace has purchased the following applications: Slack Connect for Collaboration in 2022, Helprace for Customer Support in 2020, Sentry for Application Performance Management in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Helprace is running and its propensity to invest more and deepen its relationship with Salesforce , Helprace , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Helprace revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Helprace intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Helprace Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Helprace Legacy Helprace Customer Support CRM n/a 2020 2020
In 2020, Helprace implemented the Helprace application as its Customer Support solution on its public website, embedding customer-facing support tooling directly into its product site. The deployment is focused on web-based support delivery, aligning the Helprace application with front-line support operations for a small, 10 employee professional services organization. The Helprace application configuration centers on a web-embedded help center and ticketing workflow, combining a knowledge base, community forums, and an email-to-ticket intake channel to provide unified case capture and self-service. Functional modules implemented include content management for help articles, threaded community discussion, ticket lifecycle management with agent assignment and status sequencing, and basic automation for categorization and response templates consistent with Customer Support capabilities. Operational ownership sits with the customer support and customer success functions, the team configuring user roles, moderation rules, and escalation paths within the Helprace application. Governance emphasized content moderation workflows and agent role definitions to standardize response handoffs and maintain knowledge accuracy, with the Helprace application instrumented as the canonical support interface on the company website.
Tag Management CRM 2024 2024
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Functional Software Legacy Sentry Application Performance Management ITSM n/a 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2024 2024
IT Decision Makers and Key Stakeholders at Helprace
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Helprace Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Helprace Technographics

Helprace is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Helprace operates a diverse technology stack with applications such as Slack Connect, Helprace and Sentry, covering areas like Collaboration, Customer Support and Application Performance Management.

Helprace has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Helprace and Functional Software.

Helprace recently adopted applications including Google Tag Manager in 2024, Sentry in 2024 and Amazon EC2 in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Helprace’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Helprace’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Helprace technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.