AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Helvetiahweizerische Lebensversicherungs-Ag Tech Stack and Enterprise Applications

CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
VIER Legacy VIER engage Call Center CRM n/a 2022 2022
In 2022, Helvetiahweizerische Lebensversicherungs-Ag deployed VIER engage as a Call Center application to support customer service and CRM operations. The deployment covered roughly 340 agents and processed approximately 52,000 calls in November 2022, targeting improvements in call routing, IVR, and callback management to reduce waiting times and raise customer experience. VIER engage was configured to deliver core Call Center capabilities including intelligent call routing, interactive voice response, and callback management, with the VIER Unified Desktop presenting consolidated session and case handling for agents. Integrations with Microsoft Teams and SAP were implemented so agents see relevant customer data in the VIER Unified Desktop and streamline handling across channels, enabling more efficient context switching and case resolution within the agent workflow. Operational scope centered on Helvetia Germany customer service and CRM teams, with the platform instrumenting inbound voice channels and agent desktop workflows. Governance focused on aligning routing rules and IVR flows with service levels and agent desktop configuration, while reported outcomes included raised CX and reduced waiting times as stated in the implementation notes.
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2019 2019
Tag Management CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Secure Email (formerly Email Security Appliance) Secure Email Gateways (SEGs) CyberSecurity n/a 2021 2021

IT Decision Makers and Key Stakeholders at Helvetiahweizerische Lebensversicherungs-Ag

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Helvetiahweizerische Lebensversicherungs-Ag Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Helvetiahweizerische Lebensversicherungs-Ag IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Helvetiahweizerische Lebensversicherungs-Ag digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Helvetiahweizerische Lebensversicherungs-Ag Technographics
Helvetiahweizerische Lebensversicherungs-Ag is a Insurance organization based in Germany, with around 51 employees and annual revenues of $7.0 million.
Helvetiahweizerische Lebensversicherungs-Ag operates a diverse technology stack with applications such as VIER engage, Microsoft Azure Cloud Services and Cisco Secure Email (formerly Email Security Appliance), covering areas like Call Center, Application Hosting and Computing Services and Secure Email Gateways (SEGs).
Helvetiahweizerische Lebensversicherungs-Ag has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as VIER, Microsoft and Cisco Systems.
Helvetiahweizerische Lebensversicherungs-Ag recently adopted applications including VIER engage in 2022, Microsoft Azure Cloud Services in 2021 and Cisco Secure Email (formerly Email Security Appliance) in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Helvetiahweizerische Lebensversicherungs-Ag’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Helvetiahweizerische Lebensversicherungs-Ag’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Helvetiahweizerische Lebensversicherungs-Ag technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.