Helvetiahweizerische Lebensversicherungs-Ag Technographics
Helvetiahweizerische Lebensversicherungs-Ag Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Helvetiahweizerische Lebensversicherungs-Ag and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 51 Helvetiahweizerische Lebensversicherungs-Ag employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Helvetiahweizerische Lebensversicherungs-Ag has purchased the following applications: VIER engage for Call Center in 2022, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021, Cisco Secure Email (formerly Email Security Appliance) for Secure Email Gateways (SEGs) in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Helvetiahweizerische Lebensversicherungs-Ag is running and its propensity to invest more and deepen its relationship with VIER , Adobe Systems , Brevo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Helvetiahweizerische Lebensversicherungs-Ag revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Helvetiahweizerische Lebensversicherungs-Ag intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Helvetiahweizerische Lebensversicherungs-Ag Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VIER | Legacy | VIER engage | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, Helvetiahweizerische Lebensversicherungs-Ag deployed VIER engage as a Call Center application to support customer service and CRM operations. The deployment covered roughly 340 agents and processed approximately 52,000 calls in November 2022, targeting improvements in call routing, IVR, and callback management to reduce waiting times and raise customer experience.
VIER engage was configured to deliver core Call Center capabilities including intelligent call routing, interactive voice response, and callback management, with the VIER Unified Desktop presenting consolidated session and case handling for agents. Integrations with Microsoft Teams and SAP were implemented so agents see relevant customer data in the VIER Unified Desktop and streamline handling across channels, enabling more efficient context switching and case resolution within the agent workflow.
Operational scope centered on Helvetia Germany customer service and CRM teams, with the platform instrumenting inbound voice channels and agent desktop workflows. Governance focused on aligning routing rules and IVR flows with service levels and agent desktop configuration, while reported outcomes included raised CX and reduced waiting times as stated in the implementation notes.
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Secure Email (formerly Email Security Appliance) | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Helvetiahweizerische Lebensversicherungs-Ag
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Helvetiahweizerische Lebensversicherungs-Ag Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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