AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Helvetiahweizerische Lebensversicherungs-Ag Tech Stack and Enterprise Applications

Helvetiahweizerische Lebensversicherungs-Ag CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
VIER Legacy VIER engage Call Center CRM n/a 2022 2022
In 2022, Helvetiahweizerische Lebensversicherungs-Ag deployed VIER engage as a Call Center application to support customer service and CRM operations. The deployment covered roughly 340 agents and processed approximately 52,000 calls in November 2022, targeting improvements in call routing, IVR, and callback management to reduce waiting times and raise customer experience. VIER engage was configured to deliver core Call Center capabilities including intelligent call routing, interactive voice response, and callback management, with the VIER Unified Desktop presenting consolidated session and case handling for agents. Integrations with Microsoft Teams and SAP were implemented so agents see relevant customer data in the VIER Unified Desktop and streamline handling across channels, enabling more efficient context switching and case resolution within the agent workflow. Operational scope centered on Helvetia Germany customer service and CRM teams, with the platform instrumenting inbound voice channels and agent desktop workflows. Governance focused on aligning routing rules and IVR flows with service levels and agent desktop configuration, while reported outcomes included raised CX and reduced waiting times as stated in the implementation notes.
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2019 2019
Tag Management CRM 2018 2018
Helvetiahweizerische Lebensversicherungs-Ag IaaS
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VAR/SI
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Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2021 2021
In 2021, Helvetiahweizerische Lebensversicherungs-Ag deployed Microsoft Azure Cloud Services to host and run its public website. Microsoft Azure Cloud Services is being used as Application Hosting and Computing Services to provide scalable web hosting, platform compute, and managed storage for customer-facing digital channels. The implementation focuses on web application hosting and compute provisioning, using platform-managed runtimes, load balancing, and secure transport termination to support policyholder interactions and content delivery. Operational coverage is centered on the corporate website and related web services, impacting IT and digital channels teams, with governance oriented around cloud configuration, certificate management, access controls, and operational monitoring.
Helvetiahweizerische Lebensversicherungs-Ag CyberSecurity
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Insight
Cisco Systems Legacy Cisco Secure Email (formerly Email Security Appliance) Secure Email Gateways (SEGs) CyberSecurity n/a 2021 2021
In 2021, Helvetiahweizerische Lebensversicherungs-Ag deployed Cisco Secure Email (formerly Email Security Appliance) to secure corporate email communications. The deployment is an implementation of Secure Email Gateways (SEGs) and the use of Cisco Secure Email is referenced on the company website. Cisco Secure Email (formerly Email Security Appliance) was configured to deliver core SEG capabilities including inbound and outbound mail filtering, anti-spam and anti-malware scanning, content and attachment policy enforcement, transport encryption controls, and centralized quarantine management. Administrative controls and policy templates were applied to align filtering and content rules with insurer compliance requirements and messaging policies, providing a unified management plane for email threat protection. Operational ownership sits with the enterprise IT and information security teams who manage policy lifecycle, incident triage, and periodic rule tuning across the Germany operations. The implementation emphasized standardizing email security governance and centralized control over corporate mail flow while surfacing quarantine and reporting for security and compliance workflows.

IT Decision Makers and Key Stakeholders at Helvetiahweizerische Lebensversicherungs-Ag

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Helvetiahweizerische Lebensversicherungs-Ag Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Helvetiahweizerische Lebensversicherungs-Ag IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Helvetiahweizerische Lebensversicherungs-Ag digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Helvetiahweizerische Lebensversicherungs-Ag Technographics
Helvetiahweizerische Lebensversicherungs-Ag is a Insurance organization based in Germany, with around 51 employees and annual revenues of $7.0 million.
Helvetiahweizerische Lebensversicherungs-Ag operates a diverse technology stack with applications such as VIER engage, Microsoft Azure Cloud Services and Cisco Secure Email (formerly Email Security Appliance), covering areas like Call Center, Application Hosting and Computing Services and Secure Email Gateways (SEGs).
Helvetiahweizerische Lebensversicherungs-Ag has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as VIER, Microsoft and Cisco Systems.
Helvetiahweizerische Lebensversicherungs-Ag recently adopted applications including VIER engage in 2022, Microsoft Azure Cloud Services in 2021 and Cisco Secure Email (formerly Email Security Appliance) in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Helvetiahweizerische Lebensversicherungs-Ag’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Helvetiahweizerische Lebensversicherungs-Ag’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Helvetiahweizerische Lebensversicherungs-Ag technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.