Mumbai, 400079,
India
HiCare Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by HiCare Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 HiCare Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HiCare Services has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2013, Microsoft 365 for Collaboration in 2015, Adobe Commerce (ex Magento) for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HiCare Services is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HiCare Services revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HiCare Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | Tectura | 2013 | 2013 |
In 2013, HiCare Services implemented Microsoft Dynamics NAV as its ERP Financial platform. The deployment was delivered with Tectura as the SI and focused on centralizing financial and transactional records across operations in India.
The Microsoft Dynamics NAV implementation included core ERP Financial capabilities aligned to procurement, order processing, vendor management, inventory control, and warehouse management. Functionality supported purchasing workflows, reverse logistics and service center inventory visibility, while linking transactional feeds to finance and accounts workflows common to ERP Financial systems.
Integrations documented in operational notes include a direct reliance on Microsoft Dynamics NAV for vendor master and transaction records and an operational integration pattern with Salesforce for inventory tracking in warehouses and service centers. Supply chain teams augmented the NAV data with Python based forecasting scripts to plan monthly stock requirements and to feed demand planning and replenishment schedules.
Operational scope covered supply chain, purchasing, logistics, customer service, product quality and trade compliance teams within HiCare Services India operations. Governance work streams centered on standardized planning and scheduling processes, KPI instrumentation for supplier and logistics performance, documented workflows for vendor negotiation and contract management, and ongoing vendor performance monitoring tied back into Microsoft Dynamics NAV.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2018 | 2018 |
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