HiCare Services
301, 3rd Fl L.D Bldg, Mehra Industrial Estate, L.B.S. Marg,
Mumbai, 400079,
India
Mumbai, 400079,
India
91 80 4680 9272
Professional Services
HiCare Services Technographics
HiCare Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HiCare Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 HiCare Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HiCare Services has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2013, Microsoft 365 for Collaboration in 2015, Adobe Commerce (ex Magento) for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HiCare Services is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HiCare Services revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HiCare Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HiCare Services Tech Stack and Enterprise Applications
HiCare Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | Tectura | 2013 | 2013 |
In 2013, HiCare Services implemented Microsoft Dynamics NAV as its ERP Financial platform. The deployment was delivered with Tectura as the SI and focused on centralizing financial and transactional records across operations in India.
The Microsoft Dynamics NAV implementation included core ERP Financial capabilities aligned to procurement, order processing, vendor management, inventory control, and warehouse management. Functionality supported purchasing workflows, reverse logistics and service center inventory visibility, while linking transactional feeds to finance and accounts workflows common to ERP Financial systems.
Integrations documented in operational notes include a direct reliance on Microsoft Dynamics NAV for vendor master and transaction records and an operational integration pattern with Salesforce for inventory tracking in warehouses and service centers. Supply chain teams augmented the NAV data with Python based forecasting scripts to plan monthly stock requirements and to feed demand planning and replenishment schedules.
Operational scope covered supply chain, purchasing, logistics, customer service, product quality and trade compliance teams within HiCare Services India operations. Governance work streams centered on standardized planning and scheduling processes, KPI instrumentation for supplier and logistics performance, documented workflows for vendor negotiation and contract management, and ongoing vendor performance monitoring tied back into Microsoft Dynamics NAV.
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HiCare Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 HiCare Services implemented Microsoft 365 to establish a Collaboration platform across its professional services operations in India. The rollout provided a cloud-first collaboration layer to centralize email, team communication, and document management for business functions including operations, service delivery, and corporate support.
Deployment configuration centers on Microsoft 365 tenant services, with standard Collaboration capabilities such as Exchange Online email, SharePoint Online intranet and document libraries, OneDrive for Business file sync, Microsoft Teams for meetings and persistent chat, and Office web and desktop productivity applications. Administrative controls emphasize tenant-level administration, identity and access governance, and content lifecycle workflows to support departmental collaboration and knowledge management, and public site metadata corroborates Microsoft 365 usage on the HiCare Services website.
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HiCare Services eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 HiCare Services implemented Adobe Commerce (ex Magento) to power its eCommerce presence on the corporate website in India, deploying Adobe Commerce as the primary eCommerce application for storefront and transaction processing. The implementation positions Adobe Commerce to manage product merchandising and online service catalog presentation for HiCare Services within the company digital channel.
The Adobe Commerce deployment includes core eCommerce functional modules such as product catalog management and product information workflows, site content staging and CMS capabilities, customer account management, multi-step checkout and order management, and promotional pricing and coupon engines. Configuration work emphasizes storefront theming, tax and pricing rules, and catalog segmentation to support merchandising and marketing use cases.
Operational coverage spans merchandising, digital marketing, customer support, and fulfillment functions, with Adobe Commerce serving as the centralized commerce engine integrated into the public website. Governance is organized around role based administrative controls and content staging workflows native to Adobe Commerce, enabling controlled catalog edits, staged content releases, and merchandising approval paths.
Adobe Commerce (ex Magento) is maintained as the commerce platform for HiCare Services, with implementation choices favoring platform extensibility and storefront configurability to align eCommerce, marketing, and service operations across the digital channel.
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HiCare Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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HiCare Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
IT Service Management | ITSM |
|
2020 | 2020 |
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HiCare Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
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HiCare Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at HiCare Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Finance Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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Finance Manager | Manager | Finance | |
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IT Executive Manager | Manager | IT | |
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Apps Being Evaluated by HiCare Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HiCare Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HiCare Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD HiCare Services Technographics
HiCare Services is a Professional Services organization based in India,
with around 750 employees and annual revenues of $80.0 million.
HiCare Services operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Microsoft 365 and Adobe Commerce (ex Magento),
covering areas like ERP Financial, Collaboration and eCommerce.
HiCare Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Adobe Systems.
HiCare Services recently adopted applications including
Adobe Commerce (ex Magento) in 2021, Salesforce Marketing Cloud in 2020 and Freshservice in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HiCare Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HiCare Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HiCare Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.