Toronto, M4V 1K6, ON,
Canada
HighVail Technographics
HighVail Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HighVail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 HighVail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HighVail has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Tidio Live Chat for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HighVail is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HighVail revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HighVail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HighVail Tech Stack and Enterprise Applications
HighVail ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, HighVail implemented Oracle NetSuite ERP as its ERP Financial system. The deployment used Oracle NetSuite ERP cloud SaaS to centralize core finance functions for the 20-person communications firm headquartered in Canada.
Configuration emphasized general ledger, accounts payable, accounts receivable, billing and financial reporting modules, with setup of period close workflows and role-based access for finance and operations staff. Functional design documented invoice-to-cash and procure-to-pay flows and basic cash management capabilities, and governance established accounting roles, month-end close procedures and administrative controls for user permissions and approval routing.
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Payment Processing | ERP |
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2020 | 2020 |
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HighVail AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 HighVail implemented Tidio Live Chat. Tidio Live Chat is deployed as a Chatbots and Conversational AI solution embedded on HighVail's public website to enable real time customer engagement and on page support.
The deployment follows a SaaS widget architecture with the Tidio Live Chat JavaScript snippet embedded in site pages, delivering live chat, automated chatbot flows, predefined responses, and visitor presence monitoring. Configuration emphasis centers on chat routing and automated welcome sequences, aligning conversational rules with the company website experience and small team operational constraints.
Operational ownership is centered on customer facing teams, primarily customer support and sales, with conversations handled through the Tidio Live Chat console and routed to a shared team inbox for follow up. Governance focuses on chat availability windows, message templates, and escalation workflows to internal staff, providing a lightweight conversational layer for HighVail without on premise infrastructure.
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HighVail Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, HighVail implemented Cisco Webex Meetings as its primary virtual collaboration platform. Cisco Webex Meetings is used on their website and operates within the Audio Video and Web Conferencing category to provide browser accessible meeting joins, video conferencing, and screen sharing for both external client interactions and internal collaboration. The deployment follows a cloud delivered SaaS model typical for small organizations, retaining centralized account provisioning and administrative controls.
The implementation leverages core Audio Video and Web Conferencing functional modules including real time audio and video, participant management, screen and content sharing, and meeting scheduling. Operational coverage spans company wide use across functions responsible for customer engagement and remote teamwork, with meeting entry points surfaced directly on HighVail web pages for client access. Governance is oriented around centralized administration of user accounts, meeting access controls, and usage policies appropriate for a 20 person communications firm.
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Collaboration | Collaboration |
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2017 | 2017 |
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HighVail eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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HighVail CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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HighVail PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at HighVail
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President, CEO | CXO | Finance | ||||
| Vice President, CTO | CXO | IT | ||||
| Director, Technology | Director | IT |
Apps Being Evaluated by HighVail Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||