AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

HighVail Tech Stack and Enterprise Applications

HighVail ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP n/a 2011 2011
In 2011, HighVail implemented Oracle NetSuite ERP as its ERP Financial system. The deployment used Oracle NetSuite ERP cloud SaaS to centralize core finance functions for the 20-person communications firm headquartered in Canada. Configuration emphasized general ledger, accounts payable, accounts receivable, billing and financial reporting modules, with setup of period close workflows and role-based access for finance and operations staff. Functional design documented invoice-to-cash and procure-to-pay flows and basic cash management capabilities, and governance established accounting roles, month-end close procedures and administrative controls for user permissions and approval routing.
Payment Processing ERP 2020 2020
HighVail AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tidio Legacy Tidio Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017 HighVail implemented Tidio Live Chat. Tidio Live Chat is deployed as a Chatbots and Conversational AI solution embedded on HighVail's public website to enable real time customer engagement and on page support. The deployment follows a SaaS widget architecture with the Tidio Live Chat JavaScript snippet embedded in site pages, delivering live chat, automated chatbot flows, predefined responses, and visitor presence monitoring. Configuration emphasis centers on chat routing and automated welcome sequences, aligning conversational rules with the company website experience and small team operational constraints. Operational ownership is centered on customer facing teams, primarily customer support and sales, with conversations handled through the Tidio Live Chat console and routed to a shared team inbox for follow up. Governance focuses on chat availability windows, message templates, and escalation workflows to internal staff, providing a lightweight conversational layer for HighVail without on premise infrastructure.
HighVail Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2018 2018
In 2018, HighVail implemented Cisco Webex Meetings as its primary virtual collaboration platform. Cisco Webex Meetings is used on their website and operates within the Audio Video and Web Conferencing category to provide browser accessible meeting joins, video conferencing, and screen sharing for both external client interactions and internal collaboration. The deployment follows a cloud delivered SaaS model typical for small organizations, retaining centralized account provisioning and administrative controls. The implementation leverages core Audio Video and Web Conferencing functional modules including real time audio and video, participant management, screen and content sharing, and meeting scheduling. Operational coverage spans company wide use across functions responsible for customer engagement and remote teamwork, with meeting entry points surfaced directly on HighVail web pages for client access. Governance is oriented around centralized administration of user accounts, meeting access controls, and usage policies appropriate for a 20 person communications firm.
Collaboration Collaboration 2017 2017
HighVail eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
HighVail CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2019 2019
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2020 2020
HighVail PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018

IT Decision Makers and Key Stakeholders at HighVail

First Name Last Name Title Function Department Email Phone
President, CEO CXO Finance
Vice President, CTO CXO IT
Director, Technology Director IT

Apps Being Evaluated by HighVail Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HighVail IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HighVail digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD HighVail Technographics
HighVail is a Communications organization based in Canada, with around 20 employees and annual revenues of $2.0 million.
HighVail operates a diverse technology stack with applications such as Oracle NetSuite ERP, Tidio Live Chat and Cisco Webex Meetings, covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
HighVail has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Tidio and Cisco Systems.
HighVail recently adopted applications including WooCommerce in 2021, Hubspot Marketing Automation in 2021 and Stripe Payments in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HighVail’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates HighVail’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HighVail technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.