Knoxville, 37918, TN,
United States
Hillcrest Healthcare Technographics
Hillcrest Healthcare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hillcrest Healthcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 520 Hillcrest Healthcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hillcrest Healthcare has purchased the following applications: Netchex AskHR AI for HR Service Delivery in 2024, Microsoft 365 for Collaboration in 2019, WordPress for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hillcrest Healthcare is running and its propensity to invest more and deepen its relationship with Netchex , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hillcrest Healthcare revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hillcrest Healthcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hillcrest Healthcare Tech Stack and Enterprise Applications
Hillcrest Healthcare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netchex | Legacy | Netchex AskHR AI | HR Service Delivery | HCM | n/a | 2024 | 2024 |
Hillcrest Healthcare implemented Netchex AskHR AI in 2024 to provide 24/7 AI-powered answers to employee HR questions, adopting the vendor capability during Netchex's 2024 rollout and closed beta. The deployment targeted Hillcrest Healthcare's US employee population and the internal HR team, with the stated objective to reduce the volume of routine inquiries handled by HR and improve response times and HR efficiency, as cited in Netchex announcement materials.
The Netchex AskHR AI implementation centered on conversational HR support workflows typical of the HR Service Delivery category, including an AI-driven virtual assistant that surfaces policy answers from an enterprise knowledge base and guides employees through standard HR procedures. Configuration work focused on knowledge ingestion, answer templating for common questions, and automated triage logic to route complex issues to HR staff, enabling the HR team to focus on exceptions and higher value casework.
Operational coverage included employee self-service across benefits, payroll and common HR policy queries, with AskHR acting as a frontline touchpoint for the Hillcrest Healthcare HR function under the Netchex platform umbrella. Rollout occurred as part of the vendor's closed beta, and the customer quote featured in Netchex press materials confirms live use and immediate support outcomes for the organization.
Governance and operational change emphasized ongoing question curation and escalation workflows, with HR responsible for maintaining the knowledge corpus and reviewing escalated cases to refine automated responses. Reported outcomes in the announcement include reduced routine inquiry volume and improved HR response times, aligning the Hillcrest Healthcare Netchex AskHR AI HR Service Delivery implementation with the organization’s goal of more efficient HR operations.
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Hillcrest Healthcare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Hillcrest Healthcare Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2020 | 2020 |
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Hillcrest Healthcare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2022 | 2022 |
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Hillcrest Healthcare TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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Hillcrest Healthcare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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Hillcrest Healthcare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Hillcrest Healthcare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2025 | 2025 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Hillcrest Healthcare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hillcrest Healthcare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||