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Hilton Japan
Location
6-6-2 Nishi-Shinjuku, Shinjuku-ku,
Tokyo, 160-0023,
Japan
Website
https://www.hiltonjapan.co.jp/
Phone
81 3-3344-5111
Artw industry
Leisure and Hospitality
Employee
Revenue

Hilton Japan Technographics

Hilton Japan Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Hilton Japan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5581 Hilton Japan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Hilton Japan has purchased the following applications: React for Apps Development in 2021, Jazz Call Accounting System for Call Tracking and Recording in 2024, Line.me for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Hilton Japan is running and its propensity to invest more and deepen its relationship with React , Jazzware , LY Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Hilton Japan revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hilton Japan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Hilton Japan Data, Technology Stack, and Enterprise Applications
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
React Legacy React Apps Development PaaS n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Jazzware Legacy Jazz Call Accounting System Call Tracking and Recording CRM McLaren Technologies 2024 2024 In 2024 Hilton Japan deployed the Jazz Call Accounting System to centralize guest call billing, reporting and telecom management across its properties in Japan. McLaren Technologies completed an on site installation of Jazzware Call Accounting alongside DuVoice voicemail to provision call logging, billing and voicemail capture capabilities. The Jazz Call Accounting System implementation emphasizes core Call Tracking and Recording capabilities, including centralized call detail record collection, tariff and charge configuration, and reporting for operations and finance teams. The project documentation indicates the implementation likely includes property management system posting and integration functionality to automate call charge postings to the property management system, aligning call billing with guest folio workflows. Integrations executed during the engagement include the DuVoice voicemail interface and telecom switch call data capture, with installation work performed by McLaren Technologies on site. Operational coverage focused on guest-facing billing processes and telecom management, impacting front desk operations, revenue accounting and facilities telecom administration within Hilton Japan. Governance changes centered on converting manual call charge reconciliation to system posted charges and standardizing telecom reporting, with process adjustments in billing and night audit workflows. The implementation improved operational efficiency and the guest billing process in Japan as part of the deployment of the Jazz Call Accounting System for Hilton Japan.
Customer Experience CRM 2021 2021
Customer Experience CRM 2021 2021
Data Management Platform CRM 2021 2021
Digital Advertising Platform CRM 2021 2021
Marketing Analytics CRM 2021 2021
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2021 2021
Partner Relationship Management CRM 2021 2021
Tag Management CRM 2020 2020
Tag Management CRM 2022 2022
Tag Management CRM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
LY Corporation Legacy Line.me Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2025 2025
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eCommerce Fraud Protection eCommerce 2021 2021
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Reservation and Booking Management ERP Services and Operations 2021 2021
IT Decision Makers and Key Stakeholders at Hilton Japan
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Hilton Japan Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Hilton Japan Technographics

Hilton Japan is a Leisure and Hospitality organization based in Japan, with around 5581 employees and annual revenues of $750.0 million.

Hilton Japan operates a diverse technology stack with applications such as React, Jazz Call Accounting System and Line.me, covering areas like Apps Development, Call Tracking and Recording and Chatbots and Conversational AI.

Hilton Japan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as React, Jazzware and LY Corporation.

Hilton Japan recently adopted applications including Cloudflare CDN in 2025, Jazz Call Accounting System in 2024 and Adobe Launch in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Hilton Japan’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Hilton Japan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Hilton Japan technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.