Hisco
6650 Concord Park Dr,
Houston, 77040-4098, TX,
United States
Houston, 77040-4098, TX,
United States
1 877-447-2650
Retail
Hisco Technographics
Hisco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hisco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Hisco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hisco has purchased the following applications: Infor Distribution SX.e for Distribution ERP in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hisco is running and its propensity to invest more and deepen its relationship with Infor , LivePerson , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hisco revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hisco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hisco Tech Stack and Enterprise Applications
Hisco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Distribution SX.e | Distribution ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Hisco implemented Infor Distribution SX.e as its Distribution ERP foundation to extend automation across procurement, inventory, order and warehouse operations. The deployment established Infor Distribution SX.e as the core transactional system supporting supply chain and distribution workflows for the organization.
The implementation configured Distribution ERP capabilities including inventory management, order management, purchasing controls and warehouse transaction processing, aligned with typical distribution workflows. Hisco also deployed Infor Birst to provide reporting and dashboards tied to distribution and finance data, and introduced Infor Expense Management to streamline expense tracking and processing alongside core ERP transactions.
Infor Distribution SX.e was implemented in concert with complementary Infor products to simplify infrastructure and create a unified vendor stack. Hisco runs TWL Total Warehouse Logistics to manage its 35 warehouses in North America, Infor CRM to enrich sales information and customer workflows, and Infor OS to explore workflow orchestration and alerting, creating operational continuity between distribution, warehouse and sales systems.
Gary Niemand, Senior Vice President of IT & Procurement at Hisco, framed the effort as a partnership with Infor built on trust, noting the company has simplified its infrastructure by relying on best-in-class solutions delivered from one vendor. The rollout impacts IT and procurement governance, warehouse operations, sales information flows and finance expense processes, and positions Infor Distribution SX.e as the enterprise Distribution ERP core for ongoing automation initiatives.
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Hisco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Hisco implemented LivePerson Conversational Cloud. The LivePerson Conversational Cloud is deployed on Hisco's website as the company's primary web messaging layer in the Chatbots and Conversational AI category, supporting customer service and online sales engagement. This SaaS deployment centralizes conversational touchpoints for shoppers navigating product pages and checkout flows.
Functional capabilities brought online include automated conversational bots for initial intent capture, a live chat routing layer that enables human agent handoff, and dashboarding for conversation analytics and transcript review. Configuration emphasizes conversation flows, intent taxonomy, and canned response libraries consistent with Chatbots and Conversational AI best practices. The LivePerson Conversational Cloud is used to manage both bot orchestration and agent-assisted sessions.
Technically the implementation is a cloud-hosted messaging platform integrated through a site-embedded messaging client that connects to LivePerson's cloud services, preserving the web channel as the primary operational locus. Operational ownership rests with Hisco's customer service and e-commerce teams who coordinate conversational content, escalation rules, and agent workflows. The deployment scope is limited to the company website and web-facing commerce touchpoints.
Governance is organized around centralized conversational content management and periodic review cycles to refine intents and escalation policies, with agent training aligned to the platform's routing and annotation features. Ongoing operations focus on conversational script maintenance and live agent oversight through the LivePerson Conversational Cloud console.
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Hisco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Hisco implemented Cisco Webex Meetings to provide web conferencing capabilities accessible from its corporate website. Cisco Webex Meetings is deployed as an Audio Video and Web Conferencing application to support both external customer-facing virtual sessions and internal collaboration across the organization.
The deployment leverages core Cisco Webex Meetings capabilities including real-time audio and video conferencing, screen sharing, meeting scheduling, and recording, configured to initiate sessions directly from web pages and appointment workflows. Configuration focused on meeting hosting and participant management, aligning meeting controls and access policies with typical Audio Video and Web Conferencing functional needs.
Operational ownership aligns with corporate IT for platform provisioning and with business teams for content and customer-facing use, enabling cross-functional use by sales, customer service, and technical support. Governance emphasized meeting access controls and standardized scheduling practices to ensure consistent user experience for website-initiated conferencing and internal collaboration.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Hisco eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2015 | 2015 |
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eCommerce | eCommerce |
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2016 | 2016 |
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Product Information Management | eCommerce |
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2016 | 2016 |
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Hisco SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Logistics Management | SCM |
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2012 | 2012 |
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Hisco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Hisco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Hisco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Hisco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hisco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Software Development | Director | IT | |
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Vice President Information Technology | VP | IT | |
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Product Data Specialist | Manager | IT | |
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Systems Manager | Manager | IT | |
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Apps Being Evaluated by Hisco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hisco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hisco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hisco Technographics
Hisco is a Retail organization based in United States,
with around 600 employees and annual revenues of $70.0 million.
Hisco operates a diverse technology stack with applications such as
Infor Distribution SX.e, LivePerson Conversational Cloud and Cisco Webex Meetings,
covering areas like Distribution ERP, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Hisco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, LivePerson and Cisco Systems.
Hisco recently adopted applications including
Infor Distribution SX.e in 2021, Zoom in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hisco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hisco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hisco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.