HM Wallace
210 The Bluffs Suite A,
Austell, 30168, GA,
United States
Austell, 30168, GA,
United States
1 678-486-8510
Distribution
HM Wallace Technographics
HM Wallace Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HM Wallace and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55 HM Wallace employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HM Wallace has purchased the following applications: Microsoft 365 for Collaboration in 2017, Oracle NetSuite Commerce for eCommerce in 2014, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HM Wallace is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HM Wallace revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HM Wallace intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HM Wallace Tech Stack and Enterprise Applications
HM Wallace Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, HM Wallace implemented Microsoft 365. The deployment provisioned Microsoft 365 to support Collaboration across the 55-employee distribution business and is explicitly referenced as in use on the company website.
Configuration centered on core Microsoft 365 Collaboration capabilities, including hosted email and calendaring, cloud document libraries and intranet sites, user file synchronization, real-time chat and meetings, and the Office authoring suite for document creation and editing. Microsoft 365 was configured to provide Exchange-style messaging, SharePoint-style team sites and document libraries, OneDrive-style personal storage, Teams-style collaboration spaces, and Office application access for desktop and mobile productivity.
Operational coverage extended across primary business functions such as operations, sales, finance, and administrative teams, with license assignment and user provisioning scoped to the full employee base. The implementation emphasized secure access and mobile-enabled collaboration to support distributed warehouse and office workflows while centralizing document collaboration and internal communications.
Governance measures included account and license management, site and document permission controls, and retention and sharing policies aligned to Collaboration usage patterns. Rollout and administration were organized around user provisioning, mailbox and site configuration, and team workspace governance to maintain consistent collaboration practices across HM Wallace.
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HM Wallace eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2014 | 2014 |
In 2014, HM Wallace implemented Oracle NetSuite Commerce to provision a cloud-hosted eCommerce storefront and core order management capabilities. The implementation focused on product catalog management, storefront merchandising, shopping cart and checkout flows, customer account management, promotions and pricing controls, and inventory visibility tied to order capture. Oracle NetSuite Commerce was configured as a SaaS solution with a unified administrative console for catalog and customer data.
The deployment connected the eCommerce front end to back-office operational processes including order capture, fulfillment orchestration, and inventory synchronization, supporting sales, customer service, and warehouse functions within the distribution business. Governance emphasized role-based access, catalog stewardship, pricing approval workflows, and a staged rollout that combined catalog migration, user training, and operational handoffs. HM Wallace used Oracle NetSuite Commerce to centralize product data and transactional order processing, aligning eCommerce operations with its distribution workflows.
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HM Wallace ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018 HM Wallace implemented Atlassian Jira Service Desk for IT Service Management to provide a web based service desk on its public website and to support IT support and operations functions for the 55 person distribution company. The Atlassian Jira Service Desk installation serves as the primary intake channel on the company website, exposing a customer portal and web forms for external ticket submission while centralizing internal issue tracking for IT and operations teams.
Configuration emphasized core IT Service Management capabilities in Atlassian Jira Service Desk, including incident and service request handling, request categorization and queue routing, SLA tracking, and a searchable knowledge base to support self service. Workflows were organized around ticket triage, priority assignment, and escalation, with role based permissions and notification rules to govern assignments, and automation rules used to streamline repetitive routing and status updates consistent with Jira Service Desk functionality.
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HM Wallace IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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|
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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HM Wallace CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at HM Wallace
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Co-Founder & CEO | CXO | Finance | |
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VP Operations | VP | Operations | |
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Enterprise Operations Director | Director | Finance | |
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Apps Being Evaluated by HM Wallace Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HM Wallace IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HM Wallace digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD HM Wallace Technographics
HM Wallace is a Distribution organization based in United States,
with around 55 employees and annual revenues of $6.0 million.
HM Wallace operates a diverse technology stack with applications such as
Microsoft 365, Oracle NetSuite Commerce and Atlassian Jira Service Desk,
covering areas like Collaboration, eCommerce and IT Service Management.
HM Wallace has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Oracle and Atlassian.
HM Wallace recently adopted applications including
Fastly in 2021, Mimecast Email Security in 2019 and Atlassian Jira Service Desk in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HM Wallace’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HM Wallace’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HM Wallace technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.