Hobart
701 S Ridge Ave.,
Troy, 45374, OH,
United States
Troy, 45374, OH,
United States
1 800-333-7447
Manufacturing
Hobart Technographics
Hobart Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hobart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Hobart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hobart has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2024, Microsoft Dynamics 365 Field Service for Field Service Management in 2024, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hobart is running and its propensity to invest more and deepen its relationship with Microsoft , Invoca , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hobart revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hobart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hobart Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | RSM US | 2024 | 2024 |
In 2024, Hobart implemented Microsoft Dynamics 365 for Finance and Operations as the central pillar of its ERP Financial modernization, migrating core finance and operations functions from Microsoft Dynamics AX with RSM US as the implementation partner. The rollout extended an earlier cloud strategy initiated in 2019 and built on prior Dynamics 365 Finance and Dynamics 365 Supply Chain Management deployments, aligning Hobart’s business systems across the United States and Canada to support roughly 1,500 employees and a service network that supports nearly 400,000 customers.
Microsoft Dynamics 365 for Finance and Operations was configured to centralize financial management and operational workflows, and to interoperate with Dynamics 365 Customer Service and Dynamics 365 Field Service implementations. Functional capabilities implemented include centralized ledger and receivables workflows, inventory visibility tied to field service scheduling, field service mobile and desktop applications for technicians, role-based security and single sign-on on a unified dashboard, and Power BI visualization for near-real-time reporting.
The implementation consolidated previously fragmented on-premises and third-party tooling, including replacing field service functionality that had been run on Hitachi FSA, and reduced the need for separate GPS and dispatch screens by bringing routing and inventory visibility into Dynamics 365 Field Service. Hobart’s IT organization retired many of the custom touch points that previously required maintenance, reducing the burden of managing 18 complex interfaces and allowing the team to focus on customer-facing enhancements and an upcoming customer web portal.
Rollout governance followed a phased approach, with phase one going live in November 2023 and phases two and three completed by late February 2024, supporting staged adoption and iterative learning. Change management emphasized a mixed training model with onsite sessions and remote Microsoft Teams subject matter training, consistent role definition, and regional expert support to standardize processes and minimize local process divergence.
Documented outcomes in the program narrative include clearer role definitions and improved employee satisfaction, technicians able to process payments and capture inspection data in the field, dispatchers gaining route and inventory optimization from near-real-time data, and the IT team shifting from maintenance to feature development. Hobart also plans to expose invoices, service notes, budgets, contracts, and messaging in a customer web portal by the end of 2024, leveraging the consolidated Microsoft Dynamics 365 environment to improve customer communications and operational transparency.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | RSM US | 2024 | 2024 |
In 2024 Hobart implemented Microsoft Dynamics 365 Field Service to modernize customer support and field operations under the Field Service Management category. The deployment is part of a broader cloud rollout that extends Hobart's Microsoft ecosystem alongside Dynamics 365 Customer Service, Dynamics 365 Finance and Dynamics 365 Supply Chain Management, and Power BI, and was delivered with RSM US as the implementation partner by late February 2024. Hobart applied the solution to support more than 1,500 employees and over 1,500 factory trained technicians serving nearly 400,000 customers across the United States and Canada, preserving an in house service model for Hobart and ITW Food Equipment Group brands. The scope explicitly covers service delivery, parts distribution visibility, dispatch centers, and customer facing service functions.\n\nThe Microsoft Dynamics 365 Field Service implementation emphasizes out of the box capabilities, configured mobile and desktop Field Service apps, scheduling and dispatch optimization, inventory visibility at the SKU level, integrated payment capture, inspection and photo documentation workflows, time tracking for service calls, and SLA and time and materials contract handling. Work order management, route optimization, and role based security were configured to reduce administrative steps for technicians and dispatchers, and to make commonly used forms and checklists accessible inside the Field Service mobile experience. Power BI reporting and on screen dashboards were provisioned to deliver near real time operational views to dispatch centers and leadership.\n\nIntegrations include unified identity with single sign on across the Microsoft stack, data connectivity to Dynamics 365 Finance and Dynamics 365 Supply Chain Management for parts and billing context, and reporting integration into Power BI for operational visualization. The deployment consolidated prior third party point solutions, for example replacing a separate GPS tracking workflow with native Field Service location views, and reduced the number of external applications technicians and dispatchers needed to manage. IT previously maintained many interfaces to on premises systems and catalog tools, and the new architecture centralizes data in the cloud to streamline interfaces and administration.\n\nGovernance and rollout was executed in three phases, with phase one going live in November 2023 and phases two and three completed by late February 2024, and included a formal change management plan. Training combined onsite sessions with remote Microsoft Teams instruction delivered by subject matter experts to ensure consistent knowledge transfer across regions, and role definitions were tightened so employees focus on specialized responsibilities with corresponding security and access controls. Rollout sequencing intentionally used standard configuration where possible to limit heavy customization and to accelerate user adoption across dispatch, field service, sales, and customer service teams.\n\nDocumented outcomes from the deployment include improved technician productivity through in app payment capture and consolidated inspection workflows, greater dispatcher efficiency from real time inventory and scheduling visibility, and reduced administrative load on IT as platform updates and infrastructure moved to the cloud. Employees report clearer role definition and higher job satisfaction, and Hobart is advancing customer enablement with a planned web portal and customer messaging capabilities to be available by the end of 2024. The Microsoft Dynamics 365 Field Service implementation establishes a centralized Field Service Management backbone that Hobart is using to standardize processes, improve communications, and build additional reporting and automation capabilities.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hobart
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hobart Executives
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FAQ - APPS RUN THE WORLD Hobart Technographics
Hobart is a Manufacturing organization based in United States,
with around 1500 employees and annual revenues of $350.0 million.
Hobart operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Field Service and Microsoft 365,
covering areas like ERP Financial, Field Service Management and Collaboration.
Hobart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
Hobart recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2024, Microsoft Dynamics 365 Field Service in 2024 and Microsoft Dynamics 365 Supply Chain Management in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hobart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hobart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hobart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.