Homeserve Technographics
Homeserve Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Homeserve and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8600 Homeserve employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Homeserve has purchased the following applications: Zellis HCM Cloud for Core HR in 2015, FLS VISITOUR for Field Service Management in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Homeserve is running and its propensity to invest more and deepen its relationship with Zellis , UKG , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Homeserve revenues, which have grown to $1.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Homeserve intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Homeserve Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Accero Cyborg Human Capital Management | Zellis HCM Cloud | Core HR | HCM | n/a | 2015 | 2016 |
In 2015, Homeserve implemented Zellis HCM Cloud, adopting Zellis HCM Cloud as its Core HR platform and replacing Accero Cyborg Human Capital Management. The deployment was positioned to support HR Shared Services, HR Business Partners, the Learning and Development team, and frontline engineer qualification workflows within Homeserve UK.
The implementation focused on core personnel and training record management, posts maintenance and structural changes, and automation of holiday buy and sell processing at the start of the financial year. Configuration work included building management information reporting for T&C, CPD and CBT progress, ad-hoc report generation, creation of online course modules, and embedding engineer certification workflows in the HR environment. Regression testing was institutionalized to validate that updates and configuration changes preserved existing functionality.
Operational integrations and data flows were established between Zellis HCM Cloud components such as ResourceLink and MyView and the organisation’s learning platforms including iLearn and Insight, with regular data imports into the Training and Competence platform to maintain data integrity. The solution served as the authoritative source for personnel and training information and fed MI used by HR Shared Services and L&D for attendance tracking, qualification governance and ad-hoc analysis.
Governance centered on close collaboration between HR Shared Services, HR Business Partners and HR systems administrators, with the HR Systems Coordinator providing first line support, process ownership and upskilling for internal users. Project management of HR system processes, ongoing structural maintenance, and stakeholder challenge for adherence to process were formalized, aligning system configuration with operational procedures and quality controls.
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Employee Experience, Employee Engagement | HCM |
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2022 | 2024 |
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Employee Recognition and Rewards Management | HCM |
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2014 | 2014 |
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Employee Self Service | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2015 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FLS GmbH | Legacy | FLS VISITOUR | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Homeserve's boiler-installation division went live with FLS VISITOUR in a Field Service Management deployment. The 2018 implementation targeted UK field service and mobile workforce operations, aligning FLS VISITOUR with Homeserve business functions for engineer scheduling and customer appointment management.
The deployment emphasized rapid appointment scheduling, route optimisation and a customer self service booking interface, with configuration focused on scheduling workflows and mobile engineer tasking. FLS VISITOUR was provisioned to support dispatch orchestration, on‑road routing and customer booking confirmation, delivered through a rapid integration approach with Homeserve operational systems and data flows.
Rollout was executed in autumn 2018 with the go live occurring in September 2018 for the boiler-installation division, covering field operations, scheduling teams and customer service agents across the UK. The implementation improved operational responsiveness, with around a 25% faster time to customer reported after adoption, and positions Homeserve FLS VISITOUR Field Service Management as the scheduling and routing backbone for its boiler-installation engineering function.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2016 |
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Predictive Analytics | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Homeserve
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Homeserve Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Homeserve Technographics
Homeserve is a Insurance organization based in United Kingdom,
with around 8600 employees and annual revenues of $1.79 billion.
Homeserve operates a diverse technology stack with applications such as
Zellis HCM Cloud, FLS VISITOUR and LivePerson Conversational Cloud,
covering areas like Core HR, Field Service Management and Chatbots and Conversational AI.
Homeserve has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zellis, FLS GmbH and LivePerson.
Homeserve recently adopted applications including
Verint Da Vinci in 2023, UKG Great Place to Work Emprising in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Homeserve’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Homeserve’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Homeserve technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.