HomeServe
Cable Drive,
Walsall, WS2 7BN,
United Kingdom
Walsall, WS2 7BN,
United Kingdom
44 19 2265-9700
Construction and Real Estate
HomeServe Technographics
HomeServe Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeServe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 HomeServe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeServe has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Verint Workforce Management for Workforce Management in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeServe is running and its propensity to invest more and deepen its relationship with Oracle , Verint Systems , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeServe revenues, which have grown to $1.82 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeServe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HomeServe Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 HomeServe implemented Oracle E-Business Suite as its core ERP Financial application to consolidate finance, procurement, inventory and project accounting workflows. The implementation targeted Oracle E-Business Suite modules for Accounts Payable, Accounts Receivable, Purchasing, Inventory, Fixed Assets, Cash Management, Projects, General Ledger, Oracle AME and E-Business Tax to support central finance operations across the company.
Configuration and functional design work followed AIM methodology, including conference room pilots to validate business processes and gap analysis to determine system configuration and development requirements. Deliverables included detailed business requirement documents, system configuration artifacts, functional design specifications, and testing and training documentation used to configure Oracle E-Business Suite and to define application specific security through User Management and workflow business events.
Technical integration work included AP, AR, PO and FAH interfaces and an employee interface to migrate data from the HR system into Oracle forms, with database development using SQL and PL/SQL and tools such as Toad and SQL Developer. Operational support involved incident and service request handling with Oracle Support and coordination with Oracle On Demand and Oracle Managed Cloud service for patch deployment and platform maintenance of the Oracle E-Business Suite environment.
Governance and rollout processes encompassed system integration testing and user acceptance testing, regular CAB meetings to scope requirement changes, and delivery of end user training using User Productivity Kit materials. Operational ownership included month end and year end processing responsibilities across AP, INV, PO, AR, PA, FA and GL, and ongoing support workflows to resolve application issues and administer security and user provisioning within the ERP Financial landscape.
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Workforce Management | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014 HomeServe implemented Verint Workforce Management as its Workforce Management solution across its UK contact centre operations. The deployment centered on Verint Workforce Management, referenced in implementation materials as Verint Impact 360, to standardize forecasting, scheduling, and real-time adherence for customer care staffing.
The implementation configured core Workforce Management capabilities including workforce forecasting, intraday schedule adjustments, and scorecard reporting. Staffing models were built to support 183 full time equivalents, with automated workflow assignment and skill set mapping functions enabled to drive shift planning and resource allocation.
Integrations were explicitly implemented with Avaya CMS to align telephony skill mapping and queue assignments with the Verint Workforce Management schedules, and data extracts from the customer database were used to populate daily performance scorecards for senior project officials. Operational coverage included HomeServe UK contact centre agents in the West Midlands, specifically impacting Customer Care Officers and contact centre workforce planning functions.
Governance incorporated monthly workflow forecasts presented to stakeholders and daily scorecard distribution for operational oversight, formalizing forecast-to-schedule processes and intraday monitoring. Outcomes recorded in project notes include an April 2013 Contact Centre Employee Of The Month recognition tied to the successful WFM deployment and a documented future resource planning result showing a 338% FTE increase during the project duration.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 HomeServe deployed LivePerson Conversational Cloud as a Chatbots and Conversational AI implementation on its public website, targeting the contact us customer access point. The implementation places LivePerson Conversational Cloud at the front end of web customer service, routing inbound chat interactions into existing customer engagement workflows for the United Kingdom operations.
LivePerson Conversational Cloud was configured to deliver automated messaging and conversational routing, natural language intent detection, session management, live agent escalation, and conversational analytics, aligning with common Chatbots and Conversational AI functional modules. Configuration emphasis included published response scripts, intent taxonomies, and escalation rules to support seamless transfer from automated bot interactions to human agents when required.
Operational scope centers on the website contact us pages and associated customer service teams, with the implementation serving HomeServe customer service and contact center intake functions. Governance activities focused on conversational content control, escalation policy definition, and ongoing intent management by customer experience stakeholders, ensuring the LivePerson Conversational Cloud remains the primary Chatbots and Conversational AI layer for HomeServe web engagement.
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Speech Recognition AI | AI-Powered Application |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at HomeServe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by HomeServe Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HomeServe Technographics
HomeServe is a Construction and Real Estate organization based in United Kingdom,
with around 3000 employees and annual revenues of $1.82 billion.
HomeServe operates a diverse technology stack with applications such as
Oracle E-Business Suite, Verint Workforce Management and LivePerson Conversational Cloud,
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
HomeServe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Verint Systems and LivePerson.
HomeServe recently adopted applications including
Cisco Jabber in 2022, Cisco Finesse in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HomeServe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HomeServe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HomeServe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.