HomeServe
Cable Drive,
Walsall, WS2 7BN,
United Kingdom
Walsall, WS2 7BN,
United Kingdom
44 19 2265-9700
Construction and Real Estate
HomeServe Technographics
HomeServe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeServe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 HomeServe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeServe has purchased the following applications: Verint Workforce Management for Workforce Management in 2014, IFS Cloud ERP for ERP Financial in 2024, Avaya Call Management System for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeServe is running and its propensity to invest more and deepen its relationship with Verint Systems , IFS , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeServe revenues, which have grown to $1.82 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeServe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HomeServe Tech Stack and Enterprise Applications
HomeServe HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verint Systems | Legacy | Verint Workforce Management | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014 HomeServe implemented Verint Workforce Management as its Workforce Management solution across its UK contact centre operations. The deployment centered on Verint Workforce Management, referenced in implementation materials as Verint Impact 360, to standardize forecasting, scheduling, and real-time adherence for customer care staffing.
The implementation configured core Workforce Management capabilities including workforce forecasting, intraday schedule adjustments, and scorecard reporting. Staffing models were built to support 183 full time equivalents, with automated workflow assignment and skill set mapping functions enabled to drive shift planning and resource allocation.
Integrations were explicitly implemented with Avaya CMS to align telephony skill mapping and queue assignments with the Verint Workforce Management schedules, and data extracts from the customer database were used to populate daily performance scorecards for senior project officials. Operational coverage included HomeServe UK contact centre agents in the West Midlands, specifically impacting Customer Care Officers and contact centre workforce planning functions.
Governance incorporated monthly workflow forecasts presented to stakeholders and daily scorecard distribution for operational oversight, formalizing forecast-to-schedule processes and intraday monitoring. Outcomes recorded in project notes include an April 2013 Contact Centre Employee Of The Month recognition tied to the successful WFM deployment and a documented future resource planning result showing a 338% FTE increase during the project duration.
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HomeServe ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| IFS | Oracle E-Business Suite | IFS Cloud ERP | ERP Financial | ERP | n/a | 2024 | 2025 |
In 2015 HomeServe implemented Oracle E-Business Suite as its core ERP Financial application to consolidate finance, procurement, inventory and project accounting workflows. The implementation targeted Oracle E-Business Suite modules for Accounts Payable, Accounts Receivable, Purchasing, Inventory, Fixed Assets, Cash Management, Projects, General Ledger, Oracle AME and E-Business Tax to support central finance operations across the company.
Configuration and functional design work followed AIM methodology, including conference room pilots to validate business processes and gap analysis to determine system configuration and development requirements. Deliverables included detailed business requirement documents, system configuration artifacts, functional design specifications, and testing and training documentation used to configure Oracle E-Business Suite and to define application specific security through User Management and workflow business events.
Technical integration work included AP, AR, PO and FAH interfaces and an employee interface to migrate data from the HR system into Oracle forms, with database development using SQL and PL/SQL and tools such as Toad and SQL Developer. Operational support involved incident and service request handling with Oracle Support and coordination with Oracle On Demand and Oracle Managed Cloud service for patch deployment and platform maintenance of the Oracle E-Business Suite environment.
Governance and rollout processes encompassed system integration testing and user acceptance testing, regular CAB meetings to scope requirement changes, and delivery of end user training using User Productivity Kit materials. Operational ownership included month end and year end processing responsibilities across AP, INV, PO, AR, PA, FA and GL, and ongoing support workflows to resolve application issues and administer security and user provisioning within the ERP Financial landscape.
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Expense Management | ERP |
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2015 | 2015 |
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HomeServe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Call Management System | Call Center | CRM | n/a | 2014 | 2014 |
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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HomeServe AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Speech Recognition AI | AI-Powered Application |
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2016 | 2016 |
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HomeServe Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2014 |
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HomeServe Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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HomeServe Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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HomeServe eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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HomeServe ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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HomeServe Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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HomeServe PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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HomeServe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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HomeServe CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at HomeServe
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Chief Financial Officer | CXO | Finance | |
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Chief Finance Officer, UK | CXO | Finance | |
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Head of Group Treasury | Director | Finance | |
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CIO | CXO | Finance | |
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Head of Business Intelligence and Data Management | Director | IT | |
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Director of Financial Reporting | Director | Finance | |
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Director of Procurement | Director | Procurement | |
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Chief Information Officer, UK | CXO | IT | |
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Group Legal & HR Director | Director | HR | |
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Head of Reward and Benefits | Director | HR | |
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Senior Business Intelligence Developer | Manager | IT | |
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Head of Data Science | Director | IT | |
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Business Intelligence Coordinator | Manager | IT | |
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BI Service Delivery Manager | Manager | IT | |
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Group Chief Financial Officer | CXO | Finance | |
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Director of Group Tax | Director | Finance | |
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Senior Group Tax Manager | Manager | Finance | |
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Director - Group Finance | Director | Finance | |
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Director of Contact Centre Operations and Customer Relations | Director | Customer Service | |
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Head of Customer Value | Director | Customer Service | |
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Head Of Customer Relations | Director | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Director - Digital Delivery & Transformation | Director | IT | |
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Chief People Officer | CXO | HR | |
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CIO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Head Of Finance | Director | Finance | |
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Director of International IT | Director | Finance | |
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Apps Being Evaluated by HomeServe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HomeServe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HomeServe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD HomeServe Technographics
HomeServe is a Construction and Real Estate organization based in United Kingdom,
with around 3000 employees and annual revenues of $1.82 billion.
HomeServe operates a diverse technology stack with applications such as
Verint Workforce Management, IFS Cloud ERP and Avaya Call Management System,
covering areas like Workforce Management, ERP Financial and Call Center.
HomeServe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Verint Systems, IFS and Avaya.
HomeServe recently adopted applications including
IFS Cloud ERP in 2024, Cisco Finesse in 2022 and Cisco Jabber in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HomeServe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HomeServe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HomeServe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.