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Hong Leong Bank Berhad
Location
Level 19, Menara Hong Leong, 6 Jalan Damanlela, Bukit Damansara,
Kuala Lumpur, 50490,
Malaysia
Website
https://www.hlb.com.my/
Phone
60 3 7959 1888
Artw industry
Banking and Financial Services
Employee
Revenue

Hong Leong Bank Berhad Technographics

Hong Leong Bank Berhad Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Hong Leong Bank Berhad and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Hong Leong Bank Berhad employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Hong Leong Bank Berhad has purchased the following applications: FICO Falcon Fraud Manager for AML, Fraud and Compliance in 2021, Amazon Connect Cloud Contact Center for Call Center in 2019, IBM Watson for Cognitive Computing in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Hong Leong Bank Berhad is running and its propensity to invest more and deepen its relationship with FICO , LexisNexis , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Hong Leong Bank Berhad revenues, which have grown to $1.31 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hong Leong Bank Berhad intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Hong Leong Bank Berhad Data, Technology Stack, and Enterprise Applications
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
FICO Legacy FICO Falcon Fraud Manager AML, Fraud and Compliance TRM n/a 2021 2021
AML, Fraud and Compliance TRM 2020 2020
AML, Fraud and Compliance TRM 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon Connect Cloud Contact Center Call Center CRM n/a 2019 2015
Customer Experience CRM 2021 2021
Data Management Platform CRM 2017 2017
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2017 2017
Tag Management CRM 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Watson Cognitive Computing AI-Powered Application n/a 2016 2017
In 2016 Hong Leong Bank Berhad implemented IBM Watson as a Cognitive Computing solution. IBM Watson was deployed to deliver a customer facing cognitive layer that provides round the clock online live chat for product and service information and to surface clearer insights into customer preferences for proactive engagement. The implementation emphasized conversational AI capabilities typical of Cognitive Computing, including natural language processing, intent classification, dialog management and cognitive search connected to a centralized knowledge base. IBM Watson was configured to retrieve and present product and account information quickly, enable context aware responses and support seamless handoff to human agents when escalation criteria were met. Operationally the IBM Watson deployment was integrated into the bank's digital channels and contact center workflows and linked with the Customer Experience Lab at Damansara City to enable rapid prototyping and iteration using big data and analytics. The CX Lab functioned as a collaborative environment for cross functional teams to prototype conversational flows and refine cognitive models prior to staged rollout. Governance focused on iterative experimentation, staged rollouts and cross functional ownership from customer experience and operations teams, leveraging design thinking for validation. The cognitive computing deployment using IBM Watson delivered clearer customer preference signals and a reduction in waiting and service times during calls as information was retrieved and conveyed more quickly.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Core Banking ERP Services and Operations 2025 2025
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Core HR HCM 2019 2020
Learning and Development HCM 2019 2020
Recruiting, Applicant Tracking System HCM 2020 2020
Recruiting, Applicant Tracking System HCM 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2017 2017
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ERP Financial ERP Financial Management 2019 2020
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Financial Consolidation and Close EPM 2021 2022
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Generative AI Platforms AI Development 2023 2023
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procurement Procurement 2019 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Robotic Process Automation PaaS 2018 2019
Investment Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Trading Platform, Portfolio and Investment Management Investment Management 2008 2009
IT Decision Makers and Key Stakeholders at Hong Leong Bank Berhad
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Hong Leong Bank Berhad Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Hong Leong Bank Berhad Technographics

Hong Leong Bank Berhad is a Banking and Financial Services organization based in Malaysia, with around 8000 employees and annual revenues of $1.31 billion.

Hong Leong Bank Berhad operates a diverse technology stack with applications such as FICO Falcon Fraud Manager, Amazon Connect Cloud Contact Center and IBM Watson, covering areas like AML, Fraud and Compliance, Call Center and Cognitive Computing.

Hong Leong Bank Berhad has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as FICO, Amazon Web Services (AWS) and IBM.

Hong Leong Bank Berhad recently adopted applications including Silverlake SIBS in 2025, Google Cloud Vertex AI in 2023 and FICO Siron in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Hong Leong Bank Berhad’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Hong Leong Bank Berhad’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Hong Leong Bank Berhad technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.