Hotel Café Royal
68 Regent Street,
London, W1B 4DY,
United Kingdom
London, W1B 4DY,
United Kingdom
44 20 7406 3333
Leisure and Hospitality
Hotel Café Royal Technographics
Hotel Café Royal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hotel Café Royal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Hotel Café Royal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hotel Café Royal has purchased the following applications: Infor SunSystems for ERP Financial in 2015, SABRE Synxis Guest Connect for Reservation and Booking Management in 2019, Olark Live Chat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hotel Café Royal is running and its propensity to invest more and deepen its relationship with Infor , SABRE , Triptease or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hotel Café Royal revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hotel Café Royal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hotel Café Royal Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Hotel Café Royal implemented Infor SunSystems as its ERP Financial application to support corporate finance operations. The deployment targeted the finance organization with an emphasis on accounts payable workflows within the ERP Financial landscape.
The Infor SunSystems implementation was configured to support end to end invoice lifecycle management, including invoice capture and discrepancy management, invoice posting and extraction, payment processing and the construction of remittances and accruals. Functional coverage emphasized Accounts Payable modules and related journal posting and reconciliation capabilities within Infor SunSystems, reflecting standard ERP Financial controls for supplier invoicing and accrual accounting.
Operational workflows span the Accounts Payable department and supplier-facing processes, with day to day activities described as managing discrepancies, posting, extracting, making payments, constructing remittances and performing accruals. The finance team’s use environment includes Infor SunSystems alongside other accounting tools such as Adaco and Sage, with invoice adjustments, reconciliations, face to face supplier meetings and email communications forming part of the documented operating practices.
Governance and process practice centered on lifecycle ownership within Accounts Payable, where roles undertake invoice validation, reconciliation and payment preparations, and participate in supplier communications to resolve exceptions. The narrative reflects an embedded Accounts Payable operational model implemented through Infor SunSystems that consolidates invoice processing, remittance construction and accrual accounting within the hotel’s finance function.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
Hotel Café Royal implemented SABRE Synxis Guest Connect in 2019 as its web-facing booking engine. SABRE Synxis Guest Connect is deployed on the Hotel Café Royal website and is used in the context of Reservation and Booking Management to handle direct online reservations.
The application is configured to provide a web booking engine, guest profile capture, availability search, and rate and inventory management consistent with Reservation and Booking Management capabilities. Configuration work focuses on the embedded booking widget, booking flow validation, and capture of reservation data for front office processing.
Integration is explicitly implemented on the hotel website to orchestrate direct bookings and confirmation flows through SABRE Synxis Guest Connect. Operational coverage includes the reservations team, front office operations, and revenue management groups within the Hotel Café Royal organization in the United Kingdom.
Governance and operational ownership are aligned to reservation operations and online distribution, with process controls around booking confirmations, guest data capture, and inventory mapping to published rate plans. The deployment centers on ensuring the website booking channel is the primary point of interaction for online guests using SABRE Synxis Guest Connect.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Hotel Café Royal deployed Olark Live Chat on its website. The Olark Live Chat implementation is categorized as Chatbots and Conversational AI and provides a client facing real time chat interface on hotelcaferoyal.com.
The implementation centers on a web chat widget delivering real time messaging, visitor monitoring, agent routing and chat transcript capture, along with template responses and session handoff to human agents. Olark Live Chat functionality appears configured to surface visitor context and chat history to on duty staff to support reservation inquiries and guest service requests. These capabilities align with typical Chatbots and Conversational AI operational modules such as live agent escalation and canned response management.
Operational scope is the public website channel, with coverage focused on front of house functions including reservations, concierge and guest services during staffed hours. Governance includes chat handling workflows, transcript retention for follow up, and agent assignment rules intended to preserve conversational context. The configuration supports live agent escalation and session continuity to align web inquiries with existing guest service processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Online Food Ordering System | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, Customer Loyalty | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Hotel Café Royal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hotel Café Royal Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hotel Café Royal IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hotel Café Royal digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hotel Café Royal Technographics
Hotel Café Royal is a Leisure and Hospitality organization based in United Kingdom,
with around 1000 employees and annual revenues of $120.0 million.
Hotel Café Royal operates a diverse technology stack with applications such as
Infor SunSystems, SABRE Synxis Guest Connect and Olark Live Chat,
covering areas like ERP Financial, Reservation and Booking Management and Chatbots and Conversational AI.
Hotel Café Royal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, SABRE and Olark.
Hotel Café Royal recently adopted applications including
Adform in 2023, Microsoft 365 in 2021 and The Hotels Network BenchDirect in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hotel Café Royal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hotel Café Royal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hotel Café Royal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.