Hotela.ch
Hotela.ch Technographics
Hotela.ch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hotela.ch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Hotela.ch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hotela.ch has purchased the following applications: Groupe T2i HR Cafe for Core HR in 2018, Bonita Process Mining for Process Mining in 2014, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hotela.ch is running and its propensity to invest more and deepen its relationship with Groupe T2i , Bonitasoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hotela.ch revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hotela.ch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hotela.ch Tech Stack and Enterprise Applications
Hotela.ch HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Groupe T2i | Legacy | Groupe T2i HR Cafe | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Hotela.ch integrated Groupe T2i HR Cafe as its Core HR payroll engine within the Hotela+ platform. The deployment used Groupe T2i's HR Café Salaires payroll solution to offer an L-GAV certified outsourced payroll and social insurance service tailored to the hospitality sector in Switzerland.
The implementation covered payroll calculation, payslip generation, social insurance event handling, and outsourced payroll processing as operational modules within Groupe T2i HR Cafe. The integrated solution was configured to process approximately 1,500 pays per month and handle about 120,000 insurance events per year, tripling back-office throughput and improving compliance and automation.
Integration work focused on connecting Groupe T2i HR Cafe with Hotela+ to route payroll inputs and insurance events into the centralized payroll engine, enabling Hotela's HR and finance functions to offload payroll operations. Operational coverage emphasized Swiss hospitality payroll and social insurance administration, consolidating back-office functions for Hotela.ch.
Governance shifted toward an outsourced payroll operating model with L-GAV compliance oversight and centralized payroll orchestration within the Core HR environment. The project formalized payroll workflows and compliance controls while embedding HR Café Salaires capabilities into Hotela's operational processes.
|
 |
|
|
Payroll | HCM |
|
2017 | 2018 |
|
Hotela.ch Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bonitasoft | Legacy | Bonita Process Mining | Process Mining | Analytics and BI | n/a | 2014 | 2014 |
In 2014 Hotela.ch implemented Bonita Process Mining in the Process Mining category to reconfigure customer event monitoring and workflow orchestration across its insurance operations. The deployment used Bonita Process Mining to model processes and to align service delivery with the Swiss social security system's five areas, establishing a process-centric view of customer interactions rather than an internal departmental view.
The implementation identified seventeen discrete customer events, such as entry and closure for each employee, illness, accident, and death, then translated those events into two operational tools. The first tool is a customer-facing extranet built around the seventeen life events, where traditional insurance-type forms were removed and replaced by event-based forms, minimizing required customer information. The second tool is an internal Event Management application that captures event creation from the extranet and provides a longitudinal view of client history for monitoring cases that can extend two to three years.
Operational scope covered Hotela.ch's population of approximately 100,000 policy holders and 4,000 corporate clients across Switzerland, with coordination of 200 employees reorganized around the new Event Management model. Architecturally the solution connected the customer extranet to the internal event management workflows, enabling event creation on customer access and continuous monitoring through Bonita Process Mining process models and orchestration logic.
Governance changes included creating a dedicated Event Management organization, retraining and coordinating 200 staff around event-centric workflows, and replacing insurance-product forms with life-event concepts to simplify intake and case handling. Results explicitly reported by Hotela.ch include a 30% reduction in document volume, time spent on client administrative management reduced by 30% to 60%, and a 300% increase in the effectiveness of the existing team, demonstrating measurable operational impact tied directly to the Bonita Process Mining implementation.
|
Hotela.ch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 Hotela.ch implemented Hotjar on its public website to enhance Customer Experience instrumentation. The Hotjar deployment used a client side JavaScript tracking snippet embedded across site templates to capture session recordings, heatmaps, funnel behavior, and on-page feedback widgets.
Configuration centered on web behavior analytics for marketing, product and user experience teams, with setup of targeted heatmaps, session replay sampling and feedback surveys to support conversion and UX workflows. Governance emphasized centralized tag management and role based access for analysts and marketers to review recordings and feedback, aligning operational ownership to digital experience and analytics functions.
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Hotela.ch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Hotela.ch
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hotela.ch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hotela.ch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hotela.ch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hotela.ch Technographics
Hotela.ch is a Insurance organization based in Switzerland,
with around 200 employees and annual revenues of $40.0 million.
Hotela.ch operates a diverse technology stack with applications such as
Groupe T2i HR Cafe, Bonita Process Mining and Hotjar,
covering areas like Core HR, Process Mining and Customer Experience.
Hotela.ch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Groupe T2i, Bonitasoft and Contentsquare.
Hotela.ch recently adopted applications including
Hotjar in 2021, Hubspot Marketing Automation in 2021 and MailPro in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hotela.ch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hotela.ch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hotela.ch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.