House of Fraser
Centrale Shopping Centre, 21 N End,
Croydon, CR0 1TY,
United Kingdom
Croydon, CR0 1TY,
United Kingdom
44 34 3909-2017
Retail
House of Fraser Technographics
House of Fraser Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by House of Fraser and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 House of Fraser employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that House of Fraser has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2017, Microsoft 365 for Collaboration in 2018, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems House of Fraser is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing House of Fraser revenues, which have grown to $458.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for House of Fraser intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
House of Fraser Tech Stack and Enterprise Applications
House of Fraser ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, House of Fraser implemented Oracle E-Business Suite as its ERP Financial platform to centralize core finance and payroll processes for the UK retail business. The deployment placed Oracle E-Business Suite at the center of financial management and payroll update workflows, supporting finance and payroll teams across an organization of approximately 6000 employees, and relied on Oracle application and database products for transactional processing.
House of Fraser contracted third-party support with Rimini Street for Oracle E-Business Suite and subsequently extended Rimini Street coverage to its Oracle database products, ensuring ongoing support for payroll update requirements, software customizations, and database products. Neal Johnson, director of IT service and operations at House of Fraser, described the arrangement as providing peace of mind and consolidated support at a fraction of prior annual Oracle support fees. Operational governance shifted to a third-party support model that consolidated maintenance and customization support under Rimini Street, impacting finance, payroll and IT operations. Industry reporting highlighted that third-party support providers can enable cost reduction and improved support while positioning organizations for new initiatives.
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House of Fraser Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, House of Fraser implemented Microsoft 365 to provide Collaboration capabilities across its United Kingdom operations. Microsoft 365 was configured as the primary collaboration platform for internal communications, content management, and productivity across corporate and e-commerce teams.
The deployment leveraged cloud-hosted Microsoft 365 services including Exchange Online email, SharePoint Online content sites, Microsoft Teams for real time chat and meetings, OneDrive for Business file synchronization, and Office desktop and web apps. The Microsoft 365 configuration prioritized collaboration workflows, document coauthoring, and shared intranet content management.
Identity and access were centralized through Azure Active Directory within a single Microsoft 365 tenant model to manage user provisioning, role based access, and conditional access controls. Elements of Microsoft 365 were surfaced on the House of Fraser website to support editorial content and corporate communications.
Operational scope covered business functions such as internal communications, merchandising collaboration, e-commerce content publishing, and corporate productivity across approximately 6000 employees in the United Kingdom. Governance focused on tenant level administration, compliance controls, and phased departmental rollout to align permissions and content governance.
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Collaboration | Collaboration |
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2018 | 2018 |
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House of Fraser Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, House of Fraser implemented Algolia Search. Algolia Search is listed in the Application, Web and Enterprise Search category and is used on the House of Fraser website to deliver customer-facing site search and product discovery functionality.
The implementation centers on indexing the retailer's online product catalog and exposing instant search features, including autocomplete and faceted navigation, consistent with Application, Web and Enterprise Search capabilities. Configuration work focuses on relevance tuning, synonyms and merchandising rules to align search results with e-commerce merchandising and category strategies.
Algolia Search is integrated directly into the House of Fraser web storefront to serve online shopping sessions and search-driven navigation. Operational coverage is primarily the digital commerce channel, affecting merchandising, online category management and customer experience teams responsible for search relevance and catalogue presentation.
Governance practices inferred from the deployment align with centralized index management and iterative relevance adjustments by merchandising and digital teams, using Algolia Search tools to control ranking and result composition. The narrative reflects an implementation scoped to the website and e-commerce functions rather than back-office systems.
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Web Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2019 | 2019 |
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House of Fraser eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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House of Fraser CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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House of Fraser ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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House of Fraser PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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House of Fraser IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at House of Fraser
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of HR (SSC) | Director | HR | |
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Head of HR for Retail | Director | HR | |
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Director of HR | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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Corporate Finance Director | Director | Finance | |
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Accounts Payable Manager | Manager | Finance | |
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Director of Commercial Finance | Director | Finance | |
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Senior Finance Manager | Manager | Finance | |
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Director of IT Service & Operations | Director | IT | |
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Chief Information Officer | CXO | IT | |
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Chief People Officer | CXO | HR | |
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Head of Compensation & Benefits | Director | HR | |
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Director of Customer Contact Operations and Solutions | Director | Customer Service | |
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Regional IT & Project Support Engineer | Manager | IT | |
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General Manager | Manager | Finance | |
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General Manager | Manager | Finance | |
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General Manager | Manager | Finance | |
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General Manager | Manager | Finance | |
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General Manager | Manager | Finance | |
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Head of CRM | Director | Finance | |
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eCommerce Trading Manager | Manager | Finance | |
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Group Head of Digital Transformation | Director | IT | |
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Group Head of Product Management | Director | Finance | |
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CRM Assistant | Manager | IT | |
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Apps Being Evaluated by House of Fraser Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from House of Fraser IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the House of Fraser digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD House of Fraser Technographics
House of Fraser is a Retail organization based in United Kingdom,
with around 6000 employees and annual revenues of $458.0 million.
House of Fraser operates a diverse technology stack with applications such as
Oracle E-Business Suite, Microsoft 365 and Algolia Search,
covering areas like ERP Financial, Collaboration and Application, Web and Enterprise Search.
House of Fraser has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and Algolia.
House of Fraser recently adopted applications including
Algolia Search in 2021, Findify Personalization in 2021 and Dynatrace APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of House of Fraser’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates House of Fraser’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete House of Fraser technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.