HR Covered Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by HR Covered and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 HR Covered employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HR Covered has purchased the following applications: EmailAnalytics for Analytics and BI in 2024, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Close CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HR Covered is running and its propensity to invest more and deepen its relationship with EmailAnalytics , Google , Close or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HR Covered revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HR Covered intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EmailAnalytics | Legacy | EmailAnalytics | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024, HR Covered implemented EmailAnalytics in the Analytics and BI category to benchmark and improve client-facing email response times. The deployment targeted the companys service and sales teams, with the EmailAnalytics dashboard established as the central operational view for email performance monitoring.
Configuration emphasized inbox-level analytics, response time measurement, and team-level dashboards, using EmailAnalytics reporting features to surface trends and outliers. The implementation included weekly automated reports to track progress and provide a regular cadence for performance reviews.
Integrations were implemented via a standard inbox integration that fed sending and response metadata into the EmailAnalytics dashboard, enabling per-user and per-team visibility across client-facing workflows. Service and sales users accessed the dashboard and reports to align response behavior with internal expectations and to monitor ongoing trends.
Outcomes reported by HR Covered include a 70% improvement in email response performance over a quarter and a Customer Satisfaction score increase from 7.9 to 8.6, with progress tracked through the EmailAnalytics dashboards and weekly reporting. Governance changes folded weekly reporting reviews into team operations to sustain the improvement and maintain continued visibility on response metrics.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Close | Legacy | Close CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, HR Covered implemented Close CRM as its CRM to centralize sales pipeline management and client onboarding workflows. The decision reflected a need for an all in one solution that avoided multiple add ons and costly external consultants, enabling a small professional services firm to consolidate contact data, reporting, and outreach in a single SaaS platform.
Implementation focused on configuring Close CRM for contact and opportunity tracking, standardized pipeline stages, and reporting to replace manual exports and freemium workarounds. The implementation included setting up email sequencing and activity logging to capture sales touchpoints, templated outreach to support a growing sales team, and workflow orchestration to align Close CRM with HR Covered s 30 day onboarding program for new clients.
HR Covered positioned Close CRM to run alongside HR operational tools such as Gusto and Zenefits, reflecting an operational model where the CRM drives client acquisition and onboarding while core HRIS and payroll remain in dedicated platforms. Operational coverage centered on sales, client onboarding, and client services, with the platform serving as the single source of truth for customer interactions and documentation necessary for compliance advisory work.
Rollout was executed in a matter of weeks, avoiding heavy customization and external implementation fees, and governance emphasized standardized processes, internal training, and documented workflows to maintain data quality and reporting consistency. HR Covered plans to scale usage of Close CRM as their consulting business grows, using the platform to support repeatable sales motions and consistent client compliance onboarding.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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