Hvitserk Technographics
Hvitserk Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hvitserk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22 Hvitserk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hvitserk has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hvitserk is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hvitserk revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hvitserk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hvitserk Tech Stack and Enterprise Applications
Hvitserk AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013 Hvitserk implemented LiveChat, deploying the LiveChat chat widget on its public website to provide real-time guest messaging. The deployment is categorized under Chatbots and Conversational AI and uses a web-embedded conversational interface to capture inbound inquiries related to bookings, itineraries, and customer service. For a 22-person leisure and hospitality operator the implementation serves as a front-line engagement layer, routing web conversations to reservations and front-desk staff and consolidating visitor dialogue in a single conversational channel.
Configuration focuses on standard Chatbots and Conversational AI capabilities such as agent inbox management, canned responses, visitor context capture, and chat transcripts to support synchronous service and asynchronous follow-up workflows. Operational governance is centered on frontline guest services with scripted response workflows and escalation paths to staff, reflecting a lightweight SaaS-oriented conversational architecture embedded in the company website. LiveChat is therefore positioned as the primary customer messaging interface for Hvitserk, instrumenting web-based conversational workflows for guest support.
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Hvitserk Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Hvitserk deployed Microsoft 365 to provide a unified Collaboration platform across its 22-employee leisure and hospitality operation in Norway. Microsoft 365 is referenced on Hvitserk's public website, indicating use of the vendor cloud tenant as the primary productivity and communication layer for the organization.
The implementation centers on standard Microsoft 365 Collaboration capabilities, with configuration focused on Exchange Online for corporate email, Microsoft Teams for real-time messaging and meetings, SharePoint Online for shared document libraries, and OneDrive for Business for individual file sync and backup. Administration and identity services are managed within the Microsoft 365 admin experience and Azure Active Directory to centralize user and license controls. Operational coverage spans company-wide functions including guest services, reservations, operations and back-office administration, with governance organized around tenant-level access controls, SharePoint document permissions and role-based licensing to support consistent content workflows and communication.
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Hvitserk Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2019 | 2019 |
In 2019, Hvitserk deployed Algolia Search to power site search on its public website. Hvitserk Algolia Search Application, Web and Enterprise Search is used to surface itineraries, listings and content for customers browsing the leisure and hospitality site, with a deployment focus on customer-facing discovery and conversion pathways.
The implementation uses Algolia Search as a hosted search-as-a-service, integrating via front-end search widgets and Algolia APIs to index site content and deliver instant search and relevance tuning. Configuration of relevance rules, indexing schedules and query analytics is managed by the web team, and the operational scope is the Norway-based website supporting customer discovery and booking-related flows.
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Hvitserk CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Hvitserk PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Hvitserk PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Hvitserk IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hvitserk
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hvitserk Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||