Maidstone, ME16 0FZ,
United Kingdom
Apogee Technographics
Apogee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Apogee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Apogee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Apogee has purchased the following applications: CIPHR HR for Core HR in 2021, LiveChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Apogee is running and its propensity to invest more and deepen its relationship with CIPHR , Payroll Outsourcing , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Apogee revenues, which have grown to $141.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Apogee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Apogee Tech Stack and Enterprise Applications
Apogee AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Apogee deployed LiveChat on its corporate website to provide real-time customer engagement. Apogee LiveChat Chatbots and Conversational AI is implemented as the primary web-based chat interface for the United Kingdom professional services firm with roughly 250 employees, supporting customer-facing inquiries and lead capture workflows.
The LiveChat implementation centers on the embedded website chat widget, configured for proactive messaging, canned responses, chat routing to named agents, session transcripts, offline message capture, and built-in chat analytics. Configuration work focused on agent role assignment, canned reply libraries, and visitor context capture to support consistent front-line handling and standardized conversational flows.
Operational coverage is scoped to web channels only, with the LiveChat widget instrumented on public site pages and client portal entry points. The deployment is used by customer support and sales-facing teams to handle inbound web inquiries, qualify leads, and record conversation history within the LiveChat application, enabling auditability of interactions through stored transcripts.
Governance emphasizes chat ownership, escalation workflows from first-response agents to senior service staff, and maintenance of response templates and knowledge artifacts. Training and operational rules were established to align agent behavior with service policies, and monitoring is conducted via the LiveChat console and transcript reviews to ensure adherence to handling standards.
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Apogee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Apogee implemented Microsoft 365. The Microsoft 365 deployment serves as the primary Collaboration platform for Apogee in the United Kingdom, supporting its professional services organization of roughly 250 employees and appearing in public site telemetry that indicates enterprise tenant use. The implementation is positioned to centralize productivity and team communication across the company.
The Microsoft 365 rollout leverages core Collaboration capabilities such as Exchange Online for corporate email, SharePoint Online for intranet and document libraries, Microsoft Teams for persistent chat and meetings, and OneDrive for user file storage and sync, reflecting standard Collaboration workflows for project delivery and internal coordination. Administration is consistent with tenant level governance models, using role based access controls and centralized identity management through Azure Active Directory, with information management and lifecycle controls expected to align with professional services compliance needs.
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Apogee Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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Apogee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Apogee TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Apogee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Apogee CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Apogee
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Group Finance Director | Director | Finance | |
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Human Resource & Payroll Manager | Manager | HR | |
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Finance Director | Director | Finance | |
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Subsidiary Financial Controller | Director | Finance | |
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Accounts Payable Clerk | Manager | Finance | |
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Director of IT | Director | IT | |
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Group Operations Director | Director | Finance | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by Apogee Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||