Denver, 80202, CO,
United States
Ibotta, Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ibotta, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Ibotta, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ibotta, Inc. has purchased the following applications: Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2020, Qualtrics Connect (formerly Clarabridge Engage) for Customer Experience in 2019, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ibotta, Inc. is running and its propensity to invest more and deepen its relationship with Google , Cloudflare , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ibotta, Inc. revenues, which have grown to $73.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ibotta, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | |||
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics Connect (formerly Clarabridge Engage) | Customer Experience | CRM | n/a | 2019 | 2019 | In 2019, Ibotta, Inc. implemented Qualtrics Connect formerly Clarabridge Engage to manage high volume social and service interactions. The deployment targeted Customer Experience use cases, ingesting roughly 200 social media mentions daily alongside thousands of service tickets per day to centralize social care and provide historical context for faster resolution. The implementation configured Qualtrics Connect formerly Clarabridge Engage to provide social listening and case management capabilities, sentiment analysis, and historical case context for rapid case pull up. Functional modules emphasized unified case creation and threading, analytics to surface unknown pools of data, and agent performance and tracking, with explicit configuration to support staffing schedule visibility and monitoring. Integration architecture included a seamless integration with Zendesk to automate ticket creation and to surface Zendesk cases inside the Qualtrics Connect formerly Clarabridge Engage interface, enabling unified workflows between social channels and the support ticketing system. Operational scope covered customer service and social care teams, with routing and workflow orchestration applied to streamline agent handoffs and maintain case ownership. The deployment delivered a more proactive social care experience and streamlined workflows between social channels and ticketing, while enabling sentiment analysis, analysis of previously unknown data pools, and operational visibility into agent performance and staffing alignment. | |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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