Toronto, M4N 3M5, ON,
Canada
ICES Technographics
ICES Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICES and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 ICES employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICES has purchased the following applications: emPath HRIS for Core HR in 2017, Microsoft 365 for Collaboration in 2021, Sitecore CMS for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICES is running and its propensity to invest more and deepen its relationship with NOW Solutions , Microsoft , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICES revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICES intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICES Tech Stack and Enterprise Applications
ICES HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NOW Solutions | Legacy | emPath HRIS | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, ICES implemented emPath HRIS as its Core HR system. The deployment centralized employee master records and established emPath HRIS as the single HRIS supporting the Canadian nonprofit organization of roughly 600 employees. The implementation emphasized standard HR operational processes and structured reporting workflows to consolidate employee information and simplify recordkeeping.
ICES prepared and maintained various HR reports using emPath HRIS, using the application for operational reporting, headcount tracking, and routine HR record maintenance. Configuration work included role based access to report outputs and scheduling of recurring report runs to ensure timely delivery to HR stakeholders, with reporting templates and ownership assigned to the central HR reporting function. The implementation narrative centers on emPath HRIS delivering Core HR capabilities around employee data management and standardized HR reporting.
|
ICES Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, ICES implemented Microsoft 365, deploying a cloud-hosted Collaboration suite across the 600-person nonprofit in Canada. The implementation positions Microsoft 365 as the primary platform for organizational email, synchronous communication, and document collaboration.
Microsoft 365 deployment included core Collaboration capabilities such as Exchange Online email, Microsoft Teams for chat and meetings, SharePoint Online intranet and document libraries, and OneDrive for individual file storage. Configuration emphasis included tenant provisioning, mailbox and site templates, centralized content libraries, and cloud identity and access management to control permissions and information sharing.
ICES uses Microsoft 365 on their website, indicating an integration between the public web presence and the organization Microsoft 365 tenant for content delivery or authentication workflows. Operational coverage targeted research, administration, and external communications functions, with governance enforced through tenant level policies, content governance and a phased rollout approach to standardize collaboration workflows.
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ICES Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, ICES deployed Sitecore CMS for Web Content Management to power its public website. The implementation positioned Sitecore CMS as the primary platform for centralized content authoring and publishing across the organization, aligning web operations with communications objectives.
The Sitecore CMS deployment emphasized content authoring and templating, media asset management, workflow-driven approvals, version control, and staged publishing to separate editorial and delivery responsibilities. The configuration reflects common Web Content Management capabilities such as content reuse, structured templates, personalization-ready content, and editorial scheduling to support marketing and communications teams in creating and maintaining site pages and campaigns.
Operational coverage centered on the corporate website, with governance implemented through role-based access controls, editorial workflows, and staged publishing processes to manage content life cycles. Integration touch points were centered on analytics, search engine optimization workflows, authentication for editorial access, and content delivery channels, keeping IT and communications aligned for ongoing content governance and site operations.
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ICES CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
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ICES IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ICES
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ICES Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||