ICG Medical
21-23 Wootton Street,
London, SE1 8TG,
United Kingdom
London, SE1 8TG,
United Kingdom
44 20 7803-1720
Professional Services
ICG Medical Technographics
ICG Medical Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICG Medical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 455 ICG Medical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICG Medical has purchased the following applications: 3B Onboarding for Onboarding in 2023, Microsoft 365 for Collaboration in 2016, Intercom for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICG Medical is running and its propensity to invest more and deepen its relationship with 3B Soft , Microsoft , Intercom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICG Medical revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICG Medical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICG Medical Tech Stack and Enterprise Applications
ICG Medical HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 3B Soft | Legacy | 3B Onboarding | Onboarding | HCM | n/a | 2023 | 2023 |
In 2023, ICG Medical implemented 3B Onboarding as part of its Onboarding capability set. The deployment was executed alongside concurrent enterprise tool rollouts that included Salesforce, Sense automated messaging, Isimio scheduling, and an applicant tracking system, with program leadership coming from the Global Team Manager Learning & Development.
The 3B Onboarding implementation emphasized standard onboarding workflows and role-based training orchestration, aligning user provisioning, compliance checklisting, and learning assignment typical to Onboarding platforms. Interactive learning content authored in Articulate 360 was deployed across Moodle and Absorb LMS platforms to support curriculum delivery and candidate assessment as part of the onboarding curriculum.
Operational coverage extended to Learning and Quality functions across the United States, Canada, and international markets, with a cross-functional L&D and QA team of six located in India Noida and Gurugram, the Philippines, South Africa, and the United States. The scope included onboarding and training programs for RNs, CNAs, LPNs LVNs, travel nurses, per-diem staff, locum tenens, allied healthcare professionals, and newly launched homecare training projects.
Governance and capability build included structured train-the-trainer sessions to standardize knowledge transfer and internal delivery, oversight by a Quality Team to maintain operational excellence across US branches, and the establishment of international healthcare training projects to enable scalable compliance and standardized rollout across brands. The program is explicitly credited with enhancing operational efficiency across all ICG brands.
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ICG Medical Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, ICG Medical deployed Microsoft 365 as its primary collaboration platform. ICG Medical implemented Microsoft 365 to serve Collaboration needs across the organization, and public site references indicate Microsoft 365 assets are present on the corporate website.
The Microsoft 365 deployment emphasizes core Collaboration capabilities typical of the category, including Exchange Online for email and calendaring, SharePoint Online for document management and intranet, OneDrive for personal file synchronization, Microsoft Teams for chat and meetings, and Office web and desktop applications for coauthoring. Identity and access control are managed through Azure Active Directory provisioning and role assignments to provide centralized tenant administration.
Operational coverage spans the UK professional services workforce, supporting client-facing teams, operations, and finance with email, file sharing, and synchronous collaboration workflows. The configuration applies data governance controls and administrative policies consistent with Microsoft 365 governance patterns, including retention and access controls to align with corporate policy requirements.
Governance and rollout were structured around centralized administration, user lifecycle processes, and staged policy rollout for device and access controls, enabling standardized collaboration practices across departments. Public-facing evidence of Microsoft 365 on the corporate website suggests alignment between internal collaboration tooling and external communication touchpoints.
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ICG Medical CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, ICG Medical implemented Intercom as a Customer Support solution on its public website. The deployment centers on an embedded web messenger that captures website inquiries and initiates conversational support workflows, positioning Intercom as the primary online touchpoint for inbound customer communication.
Configuration emphasized conversational support capabilities typical to the Customer Support category, including live chat, message routing to the customer support inbox, and asynchronous message handling for off hours. Intercom was configured to surface contextual website session data to agents and to link agents to knowledge base articles for self service assistance.
Operational coverage is focused on the customer support team handling web originated inquiries, with the web messenger embedded across site pages to provide consistent coverage. Governance activities concentrated on inbox workflows, agent access controls, and message triage procedures to standardize online support handling and maintain response consistency.
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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ICG Medical PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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ICG Medical IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ICG Medical
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ICG Medical Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ICG Medical IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ICG Medical digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ICG Medical Technographics
ICG Medical is a Professional Services organization based in United Kingdom,
with around 455 employees and annual revenues of $80.0 million.
ICG Medical operates a diverse technology stack with applications such as
3B Onboarding, Microsoft 365 and Intercom,
covering areas like Onboarding, Collaboration and Customer Support.
ICG Medical has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as 3B Soft, Microsoft and Intercom.
ICG Medical recently adopted applications including
3B Onboarding in 2023, Lotame DMP in 2022 and Eyeota DMP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICG Medical’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ICG Medical’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICG Medical technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.