AI Buyer Insights:

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

ICG Medical
Location
21-23 Wootton Street,
London, SE1 8TG,
United Kingdom
Website
https://www.icg-medical.com/
Phone
44 20 7803-1720
Artw industry
Professional Services
Employee
Revenue

ICG Medical Technographics

ICG Medical Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by ICG Medical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 455 ICG Medical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that ICG Medical has purchased the following applications: 3B Onboarding for Onboarding in 2023, Intercom for Customer Support in 2021, Pathwire Mailgun for Transactional Email in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems ICG Medical is running and its propensity to invest more and deepen its relationship with 3B Soft , Intercom , Lotame or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing ICG Medical revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICG Medical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

ICG Medical Tech Stack and Enterprise Applications

ICG Medical HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
3B Soft Legacy 3B Onboarding Onboarding HCM n/a 2023 2023
In 2023, ICG Medical implemented 3B Onboarding as part of its Onboarding capability set. The deployment was executed alongside concurrent enterprise tool rollouts that included Salesforce, Sense automated messaging, Isimio scheduling, and an applicant tracking system, with program leadership coming from the Global Team Manager Learning & Development. The 3B Onboarding implementation emphasized standard onboarding workflows and role-based training orchestration, aligning user provisioning, compliance checklisting, and learning assignment typical to Onboarding platforms. Interactive learning content authored in Articulate 360 was deployed across Moodle and Absorb LMS platforms to support curriculum delivery and candidate assessment as part of the onboarding curriculum. Operational coverage extended to Learning and Quality functions across the United States, Canada, and international markets, with a cross-functional L&D and QA team of six located in India Noida and Gurugram, the Philippines, South Africa, and the United States. The scope included onboarding and training programs for RNs, CNAs, LPNs LVNs, travel nurses, per-diem staff, locum tenens, allied healthcare professionals, and newly launched homecare training projects. Governance and capability build included structured train-the-trainer sessions to standardize knowledge transfer and internal delivery, oversight by a Quality Team to maintain operational excellence across US branches, and the establishment of international healthcare training projects to enable scalable compliance and standardized rollout across brands. The program is explicitly credited with enhancing operational efficiency across all ICG brands.
ICG Medical CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intercom Legacy Intercom Customer Support CRM n/a 2021 2021
In 2021, ICG Medical implemented Intercom as a Customer Support solution on its public website. The deployment centers on an embedded web messenger that captures website inquiries and initiates conversational support workflows, positioning Intercom as the primary online touchpoint for inbound customer communication. Configuration emphasized conversational support capabilities typical to the Customer Support category, including live chat, message routing to the customer support inbox, and asynchronous message handling for off hours. Intercom was configured to surface contextual website session data to agents and to link agents to knowledge base articles for self service assistance. Operational coverage is focused on the customer support team handling web originated inquiries, with the web messenger embedded across site pages to provide consistent coverage. Governance activities concentrated on inbox workflows, agent access controls, and message triage procedures to standardize online support handling and maintain response consistency.
Data Management Platform CRM 2022 2022
Data Management Platform CRM 2022 2022
Data Management Platform CRM 2022 2022
Digital Advertising Platform CRM 2022 2022
ICG Medical PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sinch Legacy Pathwire Mailgun Transactional Email PaaS n/a 2016 2016
Transactional Email PaaS 2016 2016
ICG Medical IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at ICG Medical

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by ICG Medical Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ICG Medical IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ICG Medical digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD ICG Medical Technographics
ICG Medical is a Professional Services organization based in United Kingdom, with around 455 employees and annual revenues of $80.0 million.
ICG Medical operates a diverse technology stack with applications such as 3B Onboarding, Intercom and Pathwire Mailgun, covering areas like Onboarding, Customer Support and Transactional Email.
ICG Medical has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as 3B Soft, Intercom and Sinch.
ICG Medical recently adopted applications including 3B Onboarding in 2023, Lotame DMP in 2022 and Eyeota DMP in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICG Medical’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates ICG Medical’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICG Medical technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.