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Ida Tallinna Keskhaigla Tech Stack and Enterprise Applications

Ida Tallinna Keskhaigla CRM
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Previous System
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Market
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Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2022 2022
In 2022, Ida Tallinna Keskhaigla deployed Hotjar on its public website to capture behavioral signals and support Customer Experience initiatives. The deployment placed the Hotjar client side tracking snippet across patient facing pages and online service flows to enable web level observation and analysis. Hotjar was configured to enable session recordings, heatmaps, funnel observation, form analytics and on site feedback widgets, leveraging standard Customer Experience functionality for behavior analytics and conversion analysis. Configuration emphasized page targeting and sampling controls to manage data volume while preserving the ability to trace user journeys across appointment and information pages. Operational scope centers on digital services, patient engagement and web content teams, using Hotjar outputs to prioritize UX adjustments to forms and navigation. Governance considerations documented with the deployment include cookie consent integration, data anonymization and retention controls, and role based access to Hotjar dashboards to align measurement practices with healthcare privacy expectations.
Ida Tallinna Keskhaigla ITSM
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Sitehelpdesk Legacy Sitehelpdesk IT Service Management ITSM n/a 2015 2015
In 2015, Ida Tallinna Keskhaigla implemented Sitehelpdesk for IT Service Management to support hospital IT operations. Deployment targeted the hospital IT organization and service desk staff, providing a centralized tool for handling internal IT requests and user-facing incident reporting. Sitehelpdesk was configured to deliver core IT Service Management capabilities including incident and request ticketing, knowledge base driven self-service, role based queues and SLA aware workflows, aligning operational practices with ITIL principles. Configuration emphasized simplicity for clinical and IT staff, with straightforward workflows and user interfaces reported by the hospital. The hospital testimonial highlights that Sitehelpdesk is simple for staff, ITIL aligned and easy to integrate, and that implementation and integration qualities were good. Governance and process work focused on clearer service desk workflows and improved understandability for IT staff and end users, with the solution operating across hospital IT operations.
Ida Tallinna Keskhaigla IaaS
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Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2021 2021
In 2021, Ida Tallinna Keskhaigla deployed Microsoft Azure Cloud Services to host and run its public website. The implementation uses Microsoft Azure Cloud Services as an Application Hosting and Computing Services platform to provide web hosting, scalable compute and cloud storage for the hospital's external facing digital presence. Public site references show production hosting on Azure for content delivery and runtime hosting of web application assets. Configuration includes platform components common to Application Hosting and Computing Services such as virtual machine compute, platform as a service web hosting, object storage, load balancing and identity aware access controls to support availability and operational management. Operational scope is focused on the hospital website and online patient interaction layers, positioning Microsoft Azure Cloud Services as the primary cloud environment for hosting internet facing web applications and supporting infrastructure for the organization.

IT Decision Makers and Key Stakeholders at Ida Tallinna Keskhaigla

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Apps Being Evaluated by Ida Tallinna Keskhaigla Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ida Tallinna Keskhaigla IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ida Tallinna Keskhaigla digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Ida Tallinna Keskhaigla Technographics
Ida Tallinna Keskhaigla is a Healthcare organization based in Estonia, with around 2494 employees and annual revenues of $147.0 million.
Ida Tallinna Keskhaigla operates a diverse technology stack with applications such as Hotjar, Sitehelpdesk and Microsoft Azure Cloud Services, covering areas like Customer Experience, IT Service Management and Application Hosting and Computing Services.
Ida Tallinna Keskhaigla has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Contentsquare, Sitehelpdesk and Microsoft.
Ida Tallinna Keskhaigla recently adopted applications including Hotjar in 2022, Microsoft Azure Cloud Services in 2021 and Sitehelpdesk in 2015, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ida Tallinna Keskhaigla’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Ida Tallinna Keskhaigla’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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