IDBS
Space 6th And 7th Floors, 68 Chertsey Rd.,
Woking, GU21 5BJ,
United Kingdom
Woking, GU21 5BJ,
United Kingdom
44 14 8359-5000
Professional Services
IDBS Technographics
IDBS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IDBS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 330 IDBS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDBS has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2006, Oracle Netsuite OpenAir for Professional Services Automation in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDBS is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDBS revenues, which have grown to $49.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDBS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IDBS Tech Stack and Enterprise Applications
IDBS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2006 | 2006 |
In 2006, IDBS implemented Oracle NetSuite ERP as its ERP Financial platform. The deployment targeted the United Kingdom based professional services firm with approximately 400 employees, consolidating core accounting and billing workflows under a single financial system.
Oracle NetSuite ERP was configured to deliver standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset management, project billing and revenue recognition, and financial reporting. Configurations emphasized a unified chart of accounts and automated period close controls typical for professional services finance operations, with role based access controls and workflow rules applied to invoice and payment approvals.
The implementation used cloud hosted architecture to centralize transaction and master data, enabling a single source of truth for finance and project accounting. Design anticipated integration via vendor supplied APIs and web services to support downstream reporting and operational feeds, though no named third party integrations are specified. Operational scope covered finance, accounting, project management and procurement functions, aligning system workflows to those business functions.
Governance focused on centralized finance control, change management for chart of accounts and period close processes, and a phased rollout of user roles and approval workflows. Ongoing administration emphasized configuration management and application updates driven by vendor releases.
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IDBS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, IDBS implemented Oracle Netsuite OpenAir. The Oracle Netsuite OpenAir deployment was used to support Professional Services Automation across sales, finance, and account management functions, with explicit focus on the proposal and order process and EMEA credit control.
The implementation concentrated on order management and billing workflows, including collating and verifying order information, issuing work orders, arranging software dispatches and license key issuance, and processing mid-month billable expenses invoices through OpenAir. Configuration work emphasized structured invoice generation and finance handoffs, and the Oracle Netsuite OpenAir instance was used daily to record time and expense related transactions that feed downstream billing and revenue entries.
Operational integration linked Oracle Netsuite OpenAir with SalesForce for CRM-driven proposal inputs, and with SharePoint for document storage and internal stakeholder collaboration, while NetSuite received banking and receipt postings for finance reconciliation. The deployment covered cross-functional use by regional Account Managers, sales operations, and finance teams in the EMEA region, ensuring proposal, order and receipt information was recorded and shared across systems.
Governance and process changes formalized roles for liaising with regional Account Managers to produce and review proposals and work orders, and established procedures for collating complete order information prior to order processing. Day to day operations included responsibility for banking sales receipts and entering receipts into NetSuite, EMEA credit control activities, and ongoing stakeholder relationship management to sustain the Professional Services Automation workflows.
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IDBS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, IDBS implemented Drift AI Chatbot. The deployment placed Drift AI Chatbot on the IDBS corporate website, using Chatbots and Conversational AI capabilities to provide conversational entry points for prospective customers and site visitors. The implementation focuses on automated web engagement to support initial customer inquiries and basic lead qualification.
The implementation uses a web-embedded conversational layer configured with dialogue flows, intent detection, and routing rules typical of Chatbots and Conversational AI, capturing session context for handoff to human agents. Operational coverage is the public website and associated marketing and pre-sales touchpoints, where conversational scripts are managed to align chat routing with sales and customer support workflows. Governance centers on content and script versioning, session escalation rules, and operational ownership between marketing and commercial teams.
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IDBS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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IDBS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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IDBS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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IDBS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IDBS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IDBS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IDBS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at IDBS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of North American Operations | Director | Finance | |
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Director of Sales, US Business Development | Director | Finance | |
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Senior Account Manager, Global Strategic Accounts | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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CEO | CXO | Finance | |
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HR Manager | Manager | HR | |
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Travel Coordinator & Administrator | Manager | Operations | |
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Finance Manager | Manager | Finance | |
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IT Operations Manager | Manager | IT | |
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Chief Innovation Officer | CXO | Finance | |
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Director of IT | Director | IT | |
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Head of Global HR | Director | HR | |
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HR Business Partner | Manager | HR | |
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Global Financial Controller | Director | Finance | |
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Group FP&A and Financial Reporting Manager | Manager | Finance | |
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Apps Being Evaluated by IDBS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IDBS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IDBS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD IDBS Technographics
IDBS is a Professional Services organization based in United Kingdom,
with around 330 employees and annual revenues of $49.0 million.
IDBS operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Oracle Netsuite OpenAir and Drift AI Chatbot,
covering areas like ERP Financial, Professional Services Automation and Chatbots and Conversational AI.
IDBS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Drift.
IDBS recently adopted applications including
WooCommerce in 2021, Google Cloud Platform (GCP) in 2021 and Drift AI Chatbot in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IDBS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IDBS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IDBS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.