Istanbul, 34421,
Turkey
IETT Turkey Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by IETT Turkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12493 IETT Turkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IETT Turkey has purchased the following applications: DIA CRM for CRM in 2018, React for Apps Development in 2023, Akamai CDN for Content Delivery Network in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IETT Turkey is running and its propensity to invest more and deepen its relationship with DIA Software , Google , React or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IETT Turkey revenues, which have grown to $608.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IETT Turkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DIA Software | Legacy | DIA CRM | CRM | CRM | n/a | 2018 | 2019 |
In 2018 IETT Turkey implemented DIA CRM as a CRM application to centralize citizen-facing service and complaint tracking for Istanbul public transport. DIA Software lists IETT as a reference and the engagement focused on CRM-related processes to improve citizen service and complaint tracking across the municipal transit network.
The DIA CRM deployment centered on standard CRM capabilities, including contact record consolidation, case management for complaints, ticketing and status tracking, and workflow automation for service requests. DIA CRM was configured to support citizen communication channels and structured complaint intake, consistent with CRM functional workflows for public sector customer service.
Operational ownership rested with IETT customer service and operations functions, covering complaint handling and citizen inquiry resolution across Istanbul service operations. Governance design emphasized structured escalation and workflow rules to align complaint processing with municipal service obligations, and the vendor reference indicates the implementation was positioned as a customer-facing CRM solution for transit customer service.
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Tag Management | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| React | Legacy | React | Apps Development | PaaS | n/a | 2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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