IGA
8745 West Higgins Road Ste: 350,
Chicago, 60631, IL,
United States
Chicago, 60631, IL,
United States
1 773-693-4520
Retail
IGA Technographics
IGA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IGA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 IGA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IGA has purchased the following applications: Sage Intacct for ERP Financial in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IGA is running and its propensity to invest more and deepen its relationship with Sage , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IGA revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IGA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IGA Tech Stack and Enterprise Applications
IGA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, IGA deployed Sage Intacct as its core ERP Financial system and assigned responsibility for system administration, maintenance, and development of the Sage Intacct environment. The implementation used Sage Intacct as a cloud-hosted financial management platform to centralize transactional processing and financial control across corporate finance and store accounting, with an embedded system administrator role to manage ongoing configuration and development work.
The system administrator role covered configuration of general ledger structures, accounts payable, accounts receivable, cash management, and financial reporting modules within Sage Intacct, plus development of customizations and automation to align workflows with retail finance requirements. Governance responsibilities included user provisioning, role-based access control, change control and release management for configuration and development changes, and operational support for month-end close and period reporting. The ERP Financial deployment focused on finance and accounting business functions, supporting corporate accounting teams and store-level financial operations across IGA's retail network.
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IGA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, IGA deployed Hubspot Live Chat on its public website in the United States, instrumenting a web-facing conversational layer for online shopper engagement. The deployment is categorized under Chatbots and Conversational AI and is focused on real-time customer interaction on IGA.com to support digital customer service and marketing capture for the retail business function.
Hubspot Live Chat was configured as an embedded web chat widget providing synchronous agent chat and automated conversational responses, alongside visitor context capture and chat transcript logging for follow-up workflows. The implementation centers on the HubSpot platform, aligning chat routing and contact capture with IGA’s digital customer service and marketing processes, and it is operated from the company’s web channel to handle inbound shopper inquiries and lead capture.
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IGA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, IGA implemented Cisco Webex Meetings. Cisco Webex Meetings, an Audio Video and Web Conferencing application, is embedded on IGA's website to provide browser-based video and audio conferencing access for the retailer.
The deployment emphasizes core Webex Meetings capabilities such as scheduled meetings, real-time video and audio, screen sharing, meeting recording, and host controls, with the full Cisco Webex Meetings client surfaced through web pages and meeting links. Implementation design reflects a web-embedded architecture that prioritizes browser join flows and meeting orchestration tied to public site touchpoints.
Operational coverage extends across corporate communications, store management, and supplier or partner interactions, with usage aligned to training sessions, coordination meetings, and external stakeholder engagement. Governance centers on centralized meeting provisioning and access via the website, with configuration focused on meeting lifecycle controls and user access patterns consistent with Audio Video and Web Conferencing practices.
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Collaboration | Collaboration |
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2015 | 2015 |
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IGA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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IGA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IGA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IGA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IGA
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by IGA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IGA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IGA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD IGA Technographics
IGA is a Retail organization based in United States,
with around 3000 employees and annual revenues of $300.0 million.
IGA operates a diverse technology stack with applications such as
Sage Intacct, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
IGA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, HubSpot and Cisco Systems.
IGA recently adopted applications including
HubSpot CMS in 2021, Glassbox SessionCam in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IGA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IGA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IGA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.