Atlanta, 30346-2121, GA,
United States
IHG United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by IHG United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 IHG United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IHG United States has purchased the following applications: Citrix NetScaler for Digital Workspace in 2013, Quore for Facility Management in 2018, Agilysys Authorize for Payment Processing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IHG United States is running and its propensity to invest more and deepen its relationship with Citrix , Quore , Agilysys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IHG United States revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IHG United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Citrix | Legacy | Citrix NetScaler | Digital Workspace | IaaS | n/a | 2013 | 2013 | ||
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Digital Workspace | IaaS |
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2013 | 2013 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Quore | Legacy | Quore | Facility Management | ERP Services and Operations | n/a | 2018 | 2018 | In 2018, IHG United States implemented Quore at Holiday Inn Nashville-Vanderbilt to centralize front-desk, housekeeping, and engineering communications and to surface operational trends. The deployment focused on property-level Facility Management workflows, instrumenting guest-complaint handling and engineering work orders across the hotel's operations. Quore was configured to capture frontline reports, generate preventative maintenance work orders, and run analytics on recurring defects. The Quore analytics module flagged recurring broken welcome lights in January 2018, enabling the property to proactively replace lights across 297 rooms. Operational governance shifted to route guest complaints and maintenance requests through Quore, with front-desk and housekeeping entering tickets and engineering executing and closing work orders, establishing a closed-loop workflow for issue resolution and preventative maintenance. This implementation eliminated related guest complaints the following month and delivered measurable improvements in guest satisfaction and operational efficiency at the property. | |
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Facility Management | ERP Services and Operations |
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2019 | 2019 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Agilysys | Legacy | Agilysys Authorize | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 | In 2023, IHG United States implemented Agilysys Authorize as part of a payments modernization effort at its InterContinental Chicago property on the Magnificent Mile, focused on F&B payment workflows. Apps Category . The deployment complemented existing Agilysys components including InfoGenesis POS, IG Flex and Agilysys Pay, integrating payment authorization into point of sale and flexible F&B ordering modules to reduce PCI scope and streamline payment capture. Agilysys Authorize is inferred as part of the broader Agilysys payments ecosystem supporting finance and payments operations in the United States, and implementation activity centered on authorization flows, tokenization aligned with POS transactions, and vendor support integration. Operational scope focused on restaurant and bar point of sale at the high volume Magnificent Mile property, affecting F&B operations, guest checkout flows and finance support processes. Governance and rollout required coordination between F&B operations and finance teams for exception handling and vendor servicing, and the project aimed to improve guest payment convenience, strengthen vendor support and reduce the property PCI surface area as described. |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Time Clock (Hardware) | HCM |
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2018 | 2018 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Time Clock (Hardware) | HCM |
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2018 | 2018 |
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