Alcobendas, 28108,
Spain
Ik Conecta Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ik Conecta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Ik Conecta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ik Conecta has purchased the following applications: Microsoft 365 for Collaboration in 2020, Acumbamail for Marketing Automation in 2020, OpenText IT Operations Cloud for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ik Conecta is running and its propensity to invest more and deepen its relationship with Microsoft , Acumbamail , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ik Conecta revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ik Conecta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumbamail | Legacy | Acumbamail | Marketing Automation | CRM | n/a | 2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
|
2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText IT Operations Cloud | IT Service Management | ITSM | Timestamp | 2024 | 2024 |
In 2024, Ik Conecta deployed OpenText IT Operations Cloud as its IT Service Management platform to consolidate region-level ITSM operations in Spain. The project referenced OpenText Service Management SMAX capabilities, aligning the OpenText IT Operations Cloud implementation with service management workflows and AI-driven automation.
Configuration emphasized SMAX functional capabilities typical of IT Service Management, including service desk workflows, incident and problem management, knowledge-enabled support, and automation of routine tickets. The deployment introduced AI-driven automation to orchestrate triage and standard resolution paths, and the OpenText IT Operations Cloud instance was configured to centralize case handling and supplier handoffs.
Integrations were implemented with supplier ITSM systems to enable ticket escalation and information exchange across external vendors, and Timestamp served as the implementation partner during the regional rollout presented in Spain. Governance adjustments focused on consolidating operational processes at the region level, standardizing workflows across support teams, and improving operational flexibility, with stated objectives of improving user support and reducing costs.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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