Ikano Finans Technographics
Ikano Finans Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ikano Finans and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 72 Ikano Finans employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ikano Finans has purchased the following applications: Adobe Experience Cloud for Customer Experience in 2018, Atlassian Jira Service Desk for IT Service Management in 2019, Postmark for Transactional Email in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ikano Finans is running and its propensity to invest more and deepen its relationship with Adobe Systems , Questback , Globase or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ikano Finans revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ikano Finans intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ikano Finans Tech Stack and Enterprise Applications
Ikano Finans CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 Ikano Finans implemented Adobe Experience Cloud to manage Customer Experience on its public website, centralizing digital experience capabilities under a single Adobe platform. The initial deployment focused on the web channel in Denmark, aligning website content, personalization and analytics to support customer acquisition and servicing workflows. Adobe Experience Cloud was configured as a SaaS, web facing implementation that instruments client side tagging and cloud hosted experience services to enable content management, personalization, behavioral analytics and campaign orchestration across the Ikano Finans website. Operational ownership was placed with marketing and digital teams, consolidating content workflows and governance for experience changes, and formalizing campaign execution and testing processes for customer facing digital touchpoints.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Ikano Finans ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, Ikano Finans deployed Atlassian Jira Service Desk as a customer-facing support channel embedded on their public website, positioning Atlassian Jira Service Desk within their IT Service Management footprint. The implementation was scoped to support both external customer request intake and internal IT ticketing workflows for the Denmark-based professional services firm, sized at approximately 72 employees.
The deployment of Atlassian Jira Service Desk included standard IT Service Management capabilities such as a web request portal, configurable request types and queues, SLA tracking, knowledge base linkage, and automation for routing and status updates. Configuration emphasized agent roles and queue-based work distribution, with custom request workflows and approval steps to align ticket handling with existing support processes.
Operational coverage focused on customer-facing support workflows exposed on the corporate website and internal IT operations, with governance established around request lifecycle ownership, SLA definitions, and agent group responsibilities. The relationship is clear, Ikano Finans Atlassian Jira Service Desk IT Service Management supports customer support and internal IT service functions, embedding service desk instrumentation directly into the public support channel.
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Ikano Finans PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActiveCampaign | Legacy | Postmark | Transactional Email | PaaS | n/a | 2015 | 2015 |
In 2015, Ikano Finans deployed Postmark to manage Transactional Email on its public website. The implementation places Postmark as the primary delivery service for website-triggered transactional messaging, covering confirmations, account notifications, and system alerts tied to customer-facing web interactions.
Postmark was configured according to Transactional Email best practices, leveraging templating, event hooks for send and delivery status, and standard API or SMTP endpoints for message dispatch and monitoring. Operational responsibility was scoped to web operations and customer-facing functions, with governance focused on template management, delivery monitoring, and inbox placement controls to support reliable website-driven communications.
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Ikano Finans IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Ikano Finans
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Apps Being Evaluated by Ikano Finans Executives
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