IKEA Australia
L1 Clock Tower, 630 Princes Highway,
Tempe, 2044, NSW,
Australia
Tempe, 2044, NSW,
Australia
61 2 9010-0264
Retail
IKEA Australia Technographics
IKEA Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IKEA Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 IKEA Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IKEA Australia has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2021, Avature ATS for Applicant Tracking System in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IKEA Australia is running and its propensity to invest more and deepen its relationship with Microsoft , Avature , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IKEA Australia revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IKEA Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IKEA Australia Tech Stack and Enterprise Applications
IKEA Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 IKEA Australia implemented Microsoft Dynamics 365 Business Central as its ERP Financial application to standardize core financial operations across franchisees. The program is managed from the Retail Operation Solutions and Support team which maintains a Master Version of Microsoft Dynamics 365 Business Central and delivers market specific localisation and updates for individual markets and franchisees around the world.
The Master Version architecture centers on a core financial tenant with localized configuration layers, covering general ledger, accounts payable and receivable, tax and compliance localization, and multi currency accounting consistent with ERP Financial category capabilities. Configuration workstreams focus on Service Office, Services and E commerce financial workflows, aligning chart of accounts, posting groups and localization packages to support retail commerce and service billing scenarios.
Integrations are executed through application programming interfaces and packaged localization connectors to link the Master Version to Service Office applications and e commerce platforms without introducing separate bespoke core systems. Operational scope explicitly includes franchise finance teams, Service Office processing and e commerce transaction flows, with the Retail Operation Solutions and Support team coordinating versioning and release packaging for each market.
Governance is organized around centralized version control and a controlled localisation rollout process, where updates are validated against market requirements before being provisioned to franchisees. The implementation narrative positions IKEA Australia Microsoft Dynamics 365 Business Central ERP Financial as the foundational financial system supporting accounting, compliance and commerce related finance functions across its franchise network.
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IKEA Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019 IKEA Australia implemented Avature ATS as its Applicant Tracking System to support centralized recruitment and hiring administration across Australian business units. The deployment was coordinated from Tempe, Sydney and managed by a centralised recruitment team responsible for hiring administration across all business units in Australia.
The implementation emphasized configuration and deployment of the onboarding module within Avature ATS, including content preparation, development of onboarding forms, and structured testing cycles. Responsibilities recorded in deployment notes included management of new starter paperwork via DocuSign and ongoing maintenance of people records related to hiring administration, plus coordination of employment contract template review and updates.
Integrations were explicit for hiring administration workflows, with DocuSign used to manage and execute new starter paperwork as part of the Avature ATS onboarding flow. Operational coverage extended across the People and Culture function and centralized recruitment operations, with form development and workflow orchestration implemented inside Avature ATS to capture hiring milestones and record updates.
Governance and process work included documenting process flows and preparing process maps for hiring administration, and executing configuration-driven testing of onboarding content and forms. These activities centralized hiring administration processes within People and Culture and established configuration and documentation artifacts to control onboarding and contract workflows in Avature ATS.
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Onboarding | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2018 | 2018 |
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IKEA Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, IKEA Australia deployed Adobe Connect for Audio Video and Web Conferencing on its public website. The implementation embedded Adobe Connect meeting and webinar rooms into ikea.com/au to provide live audio-video sessions, screen sharing, and on-demand recordings accessible to customers and employees via the website.
The deployment emphasized virtual meeting room orchestration, content publishing workflows, template-based session configuration, and recording management, aligning capabilities with retail use cases such as product demonstrations, customer education, and internal training. Operational coverage targeted IKEA Australia, spanning store teams and corporate functions, with governance focused on host permissions, scheduling workflows, and content moderation for public-facing and internal sessions.
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Collaboration | Collaboration |
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2018 | 2018 |
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IKEA Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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IKEA Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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IKEA Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2009 | 2009 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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IKEA Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IKEA Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IKEA Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IKEA Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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HR & Customer Relations Manager | Manager | HR | |
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Accounting & Reporting Manager | Manager | Finance | |
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Accounting and Reporting Team Leader | Manager | Finance | |
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HR Business Partner | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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People and Culture Manager | Manager | HR | |
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Country People and Culture Manager IKEA Australia & New Zealand | Manager | HR | |
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People and Culture Manager | Manager | HR | |
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Country Talent & Transformation Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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People & Culture Services Manager | Manager | HR | |
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Apps Being Evaluated by IKEA Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IKEA Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IKEA Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD IKEA Australia Technographics
IKEA Australia is a Retail organization based in Australia,
with around 4000 employees and annual revenues of $1.10 billion.
IKEA Australia operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Avature ATS and Adobe Connect,
covering areas like ERP Financial, Applicant Tracking System and Audio Video and Web Conferencing.
IKEA Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Avature and Adobe Systems.
IKEA Australia recently adopted applications including
Microsoft Dynamics 365 Business Central in 2021, Salesforce Sales Cloud in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IKEA Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IKEA Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IKEA Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.