Immigration & Checkpoint Authority
Immigration & Checkpoint Authority Technographics
Immigration & Checkpoint Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Immigration & Checkpoint Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Immigration & Checkpoint Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Immigration & Checkpoint Authority has purchased the following applications: IBM AS/400 for ERP Financial in 2018, Oracle E-Business Suite HRMS for Core HR in 2021, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Immigration & Checkpoint Authority is running and its propensity to invest more and deepen its relationship with IBM , Oracle , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Immigration & Checkpoint Authority revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Immigration & Checkpoint Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Immigration & Checkpoint Authority Tech Stack and Enterprise Applications
Immigration & Checkpoint Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM AS/400 | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Immigration & Checkpoint Authority implemented IBM AS/400 as its ERP Financial application. The IBM AS/400 deployment served as the primary financial system for core accounting and procurement financial controls at the agency. As an ERP Financial implementation for a Singapore government entity with approximately 150 employees, the configuration emphasized midrange stability and transactional integrity.
Configuration work centered on standard ERP Financial capabilities including general ledger processing, accounts payable workflows, purchase order financial controls and inventory valuation tied to procurement transactions. The IBM AS/400 implementation included role based access controls and transaction batching common to on premise IBM i environments, supporting routine finance, purchasing and stock reconciliation processes.
Staff notes indicate IBM AS/400 operated alongside EBS Order Management, SAP and Salesforce for order, procurement and case management activities, reflecting a mixed application footprint across procurement and operational teams. This coexistence implies orchestration of procurement and inventory workflows with IBM AS/400 retaining core financial ledgers and transaction records while other systems handled order management and case workflows.
Governance emphasis targeted finance and procurement functions, with local operators processing stock requests, preparing purchase orders and performing financial postings in the IBM AS/400 environment. The implementation narrative positions IBM AS/400 as the agency's ERP Financial backbone supporting procurement, inventory and accounting workflows.
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Immigration & Checkpoint Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Immigration & Checkpoint Authority implemented Oracle E-Business Suite HRMS. The deployment provided Core HR capabilities to support the agency's human resources and workforce administration across Singapore, and Immigration & Checkpoint Authority is listed as a customer on Oracle's website. The implementation aligned the agency with Oracle E-Business Suite HRMS platform components for personnel data management and process orchestration.
The configuration focused on Core HR functional modules common to the category, including centralized employee records, position and organizational management, HR self-service for employees and managers, and workforce administration workflows for staffing and personnel changes. Operational scope covered the agency's HR operations, consolidating master data and standardizing HR workflows to support onboarding and personnel lifecycle events. Governance centered on centralized HR master data stewardship and standardized process flows to improve consistency across Immigration & Checkpoint Authority human resources functions.
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Immigration & Checkpoint Authority AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Immigration & Checkpoint Authority deployed Zendesk Chat on its website. Immigration & Checkpoint Authority implemented Zendesk Chat, a Chatbots and Conversational AI solution, to provide citizen-facing web chat support and structured inquiry intake.
The implementation centers on a web-embedded chat widget and the Zendesk Chat administrative console, enabling automated greetings, predefined response templates, queueing and routing of sessions, live agent handoff, and conversation transcript capture. Configuration focused on chat workflow rules, session tagging, and agent presence management to support continuous web engagement and synchronous support scenarios.
Deployment architecture is a cloud-hosted Zendesk Chat instance embedded across ICA public web pages, supplying a lightweight client-side widget for citizens and a cloud console for support staff. Operational scope is explicitly citizen-facing inquiry handling on ICA web channels, aligning chat operations with frontline online service teams responsible for real-time support and request intake.
Governance and process changes centered on formalizing chat handling workflows, logging and retention of chat transcripts for operational review, and updating agent procedures to include chat session ownership and escalation into existing support processes. The narrative captures Immigration & Checkpoint Authority, Zendesk Chat, Chatbots and Conversational AI, and the business function of citizen-facing web support in a single implementation description.
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Immigration & Checkpoint Authority Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Immigration & Checkpoint Authority Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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Immigration & Checkpoint Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Immigration & Checkpoint Authority PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2024 | 2024 |
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Immigration & Checkpoint Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Immigration & Checkpoint Authority
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Immigration & Checkpoint Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Immigration & Checkpoint Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Immigration & Checkpoint Authority digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Immigration & Checkpoint Authority Technographics
Immigration & Checkpoint Authority is a Government organization based in Singapore,
with around 150 employees and annual revenues of $50.0 million.
Immigration & Checkpoint Authority operates a diverse technology stack with applications such as
IBM AS/400, Oracle E-Business Suite HRMS and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Immigration & Checkpoint Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Oracle and Zendesk.
Immigration & Checkpoint Authority recently adopted applications including
GovTech Cloud File Transfer in 2024, Oracle E-Business Suite HRMS in 2021 and Telerik Sitefinity CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Immigration & Checkpoint Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Immigration & Checkpoint Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Immigration & Checkpoint Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.