Impelsys
116 West 23rd Street, Suite 500,
New York, 10011, NY,
United States
New York, 10011, NY,
United States
1 212-239-4138
Professional Services
Impelsys Technographics
Impelsys Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Impelsys and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 930 Impelsys employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Impelsys has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Deskpro CRM for CRM in 2020, SolarWinds Pingdom RUM for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Impelsys is running and its propensity to invest more and deepen its relationship with Google , Microsoft , Deskpro or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Impelsys revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Impelsys intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Impelsys Tech Stack and Enterprise Applications
Impelsys Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Impelsys implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform for corporate email and employee productivity. The deployment is publicly observable on the Impelsys website and aligns with the needs of a United States based professional services firm with roughly 930 employees.
Google Workspace (Formerly Google G-Suite) was configured to leverage core collaboration modules including Gmail, Google Drive, Google Docs, Google Calendar, Google Meet, and the Google Admin console, supporting document collaboration, shared drives, calendaring, and virtual meetings. Configuration work centered on domain management, user account provisioning, shared drive structure, and delegated administrative roles to manage tenant settings and organizational units.
Operational coverage focuses on internal communications, content collaboration, and employee productivity workflows across corporate teams, with the implementation surfacing in site metadata and service indicators. The solution provides standard Collaboration capabilities such as real-time coauthoring, centralized mail routing, group-based access control, and calendar scheduling for meeting orchestration.
Governance is exercised through the Google Admin console for centralized account lifecycle management, group permissions, and administrative delegation, enabling policy enforcement and role-based access controls. The implementation emphasizes platform-native controls and administrative segmentation to support ongoing user management and document governance within the Collaboration environment.
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Collaboration | Collaboration |
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2022 | 2022 |
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Impelsys CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deskpro | Legacy | Deskpro CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Impelsys implemented Deskpro CRM using Deskpro Cloud to centralize multi brand customer support across its product lines. The Deskpro CRM deployment targeted CRM ticketing workflows, SLA controls, and reusable response snippets, and it explicitly supported Impelsys' New York operations in the United States.
Configuration emphasized Deskpro's ticketing features, with SLA policy configuration, centralized queues to consolidate multi brand inquiries, and reusable snippets to standardize frontline responses. The program established SLA governance and standardized response templates to align process and workflow across the New York support organization. The case study reports a tangible operational outcome, with 94% of tickets answered within one hour.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Impelsys ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solarwinds | Legacy | SolarWinds Pingdom RUM | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020, Impelsys implemented SolarWinds Pingdom RUM on its public website. SolarWinds Pingdom RUM was configured as part of the company’s Application Performance Management stack to capture real user monitoring and front end performance telemetry for web operations.
Deployment used client side RUM instrumentation embedded in site pages and a centralized SolarWinds Pingdom RUM console to collect page timing, resource load, and error information. The implementation targeted the corporate website and was integrated into application performance triage workflows, routing alerts and dashboards to web operations and engineering for incident response and release validation within the Application Performance Management domain. Governance focused on consistent instrumentation standards and alert thresholding to maintain comparability of performance telemetry across pages and releases.
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Impelsys PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Impelsys IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Impelsys
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Impelsys Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Impelsys IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Impelsys digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Impelsys Technographics
Impelsys is a Professional Services organization based in United States,
with around 930 employees and annual revenues of $190.0 million.
Impelsys operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Deskpro CRM and SolarWinds Pingdom RUM,
covering areas like Collaboration, CRM and Application Performance Management.
Impelsys has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Deskpro and Solarwinds.
Impelsys recently adopted applications including
Microsoft 365 in 2022, Salesforce Sales Cloud in 2022 and Microsoft Azure Cloud Services in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Impelsys’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Impelsys’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Impelsys technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.