Imperial Health
501 Dr. Michael DeBakey Drive,
Lake Charles, 70601, LA,
United States
Lake Charles, 70601, LA,
United States
1 337-433-8400
Healthcare
Imperial Health Technographics
Imperial Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Imperial Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Imperial Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Imperial Health has purchased the following applications: Phreesia Customized Patient Intake Software for Patient Management in 2012, LogMeIn BoldChat for Chatbots and Conversational AI in 2013, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Imperial Health is running and its propensity to invest more and deepen its relationship with Phreesia , GoTo (formerly LogMeIn) , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Imperial Health revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Imperial Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Imperial Health Tech Stack and Enterprise Applications
Imperial Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phreesia | Legacy | Phreesia Customized Patient Intake Software | Patient Management | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012 Imperial Health deployed Phreesia Customized Patient Intake Software to support Patient Management for its Lake Charles, Louisiana urgent care front desk operations. The deployment is documented in receptionist workflows from January 2012 through December 2015, indicating the application was used as a primary intake and eligibility tool at that site.
Phreesia Customized Patient Intake Software covered core patient intake capabilities including electronic patient registration, insurance eligibility and benefits checks, point of service payment capture, assignment of medical record numbers, and management of paper charting tasks such as faxing medical record requests. Eligibility and benefits checks were performed in conjunction with Patient Responsibility Pricer v4.7 and Phreesia functionality, and front-desk staff recorded and reconciled patient responsibility and bad debt collection as part of the intake workflow.
Operational workflows show intake staff entered patient information into Centricity Practice Solution versions 9.5, 11.0, and 12 and retrieved information from the EMR as part of the check-in and registration process. The implementation therefore operated across the patient registration, insurance verification, payments, and records management functions, linking Phreesia intake activities with the practice EMR environment used at the urgent care site.
Governance and process notes emphasize receptionist responsibilities rather than technical rollout metrics, with governance centered on standardized front-desk procedures for registration, multi-line phone triage, message handling for clinical staff, past due payment collection by phone, and physical chart management. The narrative documents a front-line operationalization of Patient Management practices through Phreesia Customized Patient Intake Software at Imperial Health.
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Imperial Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Imperial Health deployed LogMeIn BoldChat on its website. Imperial Health implemented LogMeIn BoldChat within its Chatbots and Conversational AI layer to deliver synchronous web chat for patient and visitor interactions, focusing on the public-facing site rather than internal collaboration tools.
LogMeIn BoldChat was configured as a site embedded chat widget with Chatbots and Conversational AI capabilities typical for the category, including real time messaging, canned responses, chat routing to live operators, and session transcript capture. Configuration emphasized operator scripting and canned reply libraries to standardize responses and accelerate handling of routine inquiries, with chat transcripts and basic session metadata persisted for service team follow up.
Operational ownership was split between web operations and patient services teams, who managed chat agent schedules and response workflows, while IT managed embedding and availability on the website. The deployment targeted patient facing functions such as appointment inquiries, front desk triage, and basic patient support, and governance included operator training and scripted escalation to human agents when conversations required additional handling.
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Imperial Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Imperial Health deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution and integrated meeting join workflows into its public website. Imperial Health uses Cisco Webex Meetings to enable click to join sessions from the corporate site, supporting clinical coordination and routine administrative meetings across the organization.
The Cisco Webex Meetings implementation centers on core conferencing capabilities, including video meetings, audio conferencing, screen sharing, meeting recording, and host controls for moderation. Configuration work focused on embedding meeting access on web pages and provisioning user roles, aligning platform capabilities with typical Audio Video and Web Conferencing functional workflows such as scheduled sessions, ad hoc clinical huddles, and recorded training.
Operational coverage spans clinical teams and administrative staff within the 400-employee organization, with IT responsible for user provisioning and access governance. Rollout and governance emphasized consistent meeting configuration and controls for web-based join flows, ensuring that Cisco Webex Meetings is the primary Audio Video and Web Conferencing channel surfaced from the Imperial Health website.
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Imperial Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Imperial Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Imperial Health
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Imperial Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Imperial Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Imperial Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Imperial Health Technographics
Imperial Health is a Healthcare organization based in United States,
with around 400 employees and annual revenues of $85.0 million.
Imperial Health operates a diverse technology stack with applications such as
Phreesia Customized Patient Intake Software, LogMeIn BoldChat and Cisco Webex Meetings,
covering areas like Patient Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Imperial Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Phreesia, GoTo (formerly LogMeIn) and Cisco Systems.
Imperial Health recently adopted applications including
Cisco Webex Meetings in 2021, Google Cloud Platform (GCP) in 2021 and Barracuda Email Security Gateway in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Imperial Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Imperial Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Imperial Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.