AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Improvement Service Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sage Legacy Sage Intacct ERP Financial ERP Financial Management n/a 2023 2023
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tata Consultancy Services Legacy TCS DigiGOV HR Service Delivery HR Service Delivery HCM n/a 2021 2022
In 2021, Improvement Service implemented TCS DigiGOV HR Service Delivery as part of a broader TCS DigiGOV engagement to extend council-facing digital services across Scotland, including integration with national and local portals such as the NEC portal. The implementation positioned TCS DigiGOV HR Service Delivery within the DigiGOV framework to improve online access and service configuration for councils across Scotland, aligning the application to public-sector service delivery needs. TCS DigiGOV HR Service Delivery was configured to deliver core HR Service Delivery capabilities typical of the category, including employee self-service portals, case and request management, service catalogs and configurable workflow and approval processes. Configuration work emphasized reusable service templates and council-specific form and workflow customization to support local government HR and people services. The deployment integrated DigiGOV platform components with council-facing portals referenced in the public announcement, enabling a channel for online HR interactions between residents and council HR teams. Operational coverage targeted council HR functions and council-facing service configuration across Scottish local authorities, with platform governance organized around centralized platform configuration and delegated council-level service configuration to preserve local policy and process variation. The public release highlights improved online access and council service configuration as primary implementation aims, with delivery executed through the TCS DigiGOV framework to standardize digital public-service HR interactions under the HR Service Delivery category.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Power BI Analytics and BI Analytics and BI n/a 2023 2023
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2019 2019
Tag Management CRM 2015 2015
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF), DDoS Protection CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Improvement Service
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Improvement Service Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Improvement Service Technographics

Improvement Service is a Professional Services organization based in United Kingdom, with around 84 employees and annual revenues of $16.0 million.

Improvement Service operates a diverse technology stack with applications such as Sage Intacct, TCS DigiGOV HR Service Delivery and Microsoft Power BI, covering areas like ERP Financial, HR Service Delivery and Analytics and BI.

Improvement Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Sage, Tata Consultancy Services and Microsoft.

Improvement Service recently adopted applications including Sage Intacct in 2023, Microsoft Power BI in 2023 and TCS DigiGOV HR Service Delivery in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Improvement Service’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Improvement Service’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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