Livingston, EH54 6FF,
United Kingdom
Improvement Service Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Improvement Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 84 Improvement Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Improvement Service has purchased the following applications: Sage Intacct for ERP Financial in 2023, TCS DigiGOV HR Service Delivery for HR Service Delivery in 2021, Microsoft Power BI for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Improvement Service is running and its propensity to invest more and deepen its relationship with Sage , Tata Consultancy Services , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Improvement Service revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Improvement Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP Financial Management | n/a | 2023 | 2023 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tata Consultancy Services | Legacy | TCS DigiGOV HR Service Delivery | HR Service Delivery | HCM | n/a | 2021 | 2022 |
In 2021, Improvement Service implemented TCS DigiGOV HR Service Delivery as part of a broader TCS DigiGOV engagement to extend council-facing digital services across Scotland, including integration with national and local portals such as the NEC portal. The implementation positioned TCS DigiGOV HR Service Delivery within the DigiGOV framework to improve online access and service configuration for councils across Scotland, aligning the application to public-sector service delivery needs. TCS DigiGOV HR Service Delivery was configured to deliver core HR Service Delivery capabilities typical of the category, including employee self-service portals, case and request management, service catalogs and configurable workflow and approval processes. Configuration work emphasized reusable service templates and council-specific form and workflow customization to support local government HR and people services. The deployment integrated DigiGOV platform components with council-facing portals referenced in the public announcement, enabling a channel for online HR interactions between residents and council HR teams. Operational coverage targeted council HR functions and council-facing service configuration across Scottish local authorities, with platform governance organized around centralized platform configuration and delegated council-level service configuration to preserve local policy and process variation. The public release highlights improved online access and council service configuration as primary implementation aims, with delivery executed through the TCS DigiGOV framework to standardize digital public-service HR interactions under the HR Service Delivery category.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2015 | 2015 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
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