Independent Age
18 Avonmore Rd,
London, W14 8RR,
United Kingdom
London, W14 8RR,
United Kingdom
44 20 7605 4200
Non Profit
Independent Age Technographics
Independent Age Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Independent Age and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 138 Independent Age employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Independent Age has purchased the following applications: Infor SunSystems for ERP Financial in 2013, Inisoft Syntelate XA Web Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Independent Age is running and its propensity to invest more and deepen its relationship with Infor , Inisoft , ReadSpeaker Holding or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Independent Age revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Independent Age intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Independent Age Tech Stack and Enterprise Applications
Independent Age ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Independent Age implemented Infor SunSystems in an ERP Financial initiative focused on strengthening finance operations. The program supported day-to-day running of the Finance Department while executing a SUN system upgrade as a central technology enabler.
Configuration work prioritized core ERP Financial capabilities, with emphasis on general ledger design, fund accounting alignment to the funds alignment project, and accounting processes for Total Returns. The implementation included configuration of financial reporting and controls, and automation of routine accounting workflows consistent with SunSystems capabilities.
Operational coverage centered on the Finance Department within the United Kingdom, supporting funds management, statutory accounting, and consolidated ledger activity across the charity. The deployment was scoped to align accounting structures to funding streams and to capture Total Returns accounting within Infor SunSystems.
Governance and process work ran alongside the technical upgrade, including writing a finance procedures and controls manual and formalizing the funds alignment project to reshape chart of accounts and control points. The Infor SunSystems upgrade was executed in conjunction with these governance changes to embed new accounting workflows and controls.
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Independent Age AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inisoft | Legacy | Inisoft Syntelate XA Web Chat | Chatbots and Conversational AI | AI-Powered Application | Kura | 2017 | 2017 |
In 2017 Independent Age engaged Kura to operate its helpline and Kura implemented Inisoft Syntelate XA Web Chat to deliver omnichannel contact centre services for the charity in the United Kingdom. The deployment uses Inisoft Syntelate XA Web Chat, classified under Chatbots and Conversational AI, to support phone, email and web chat channels for frontline helpline operations.
Configuration focused on multichannel session management and web chat handling, with routing logic to distribute inquiries across phone and email queues and to web chat agents. The implementation leveraged Inisoft Syntelate XA Web Chat capabilities for conversational handling and contact distribution, aligned with contact centre workflows for queuing, session handover, and agent desktop orchestration.
Kura served as the implementation partner and ongoing operator, centralizing helpline governance and day to day contact centre management under the Kura Independent Age contract which began in 2017. Operational scope is the United Kingdom helpline and contact centre function, with Kura using the Syntelate XA deployment to scale helpline operations and to introduce web chat as an active channel as indicated in public reporting.
Public sources report the Kura Independent Age engagement and the use of Syntelate XA to scale helpline activity, confirming the application relationship between Independent Age, Inisoft Syntelate XA Web Chat and Kura for omnichannel contact centre delivery. The narrative links the Inisoft Syntelate XA Web Chat application to helpline service delivery, contact routing, and operator level governance managed by Kura.
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Natural Language Processing | AI-Powered Application |
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2016 | 2016 |
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Independent Age Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Independent Age implemented Microsoft 365 to establish a cloud-first Collaboration platform across the organization. The deployment supported the 138-employee United Kingdom nonprofit and is observable in public site behavior where Microsoft 365 services are surfaced on the organization website.
The implementation centers on standard Microsoft 365 Collaboration capabilities, including Exchange Online for email, SharePoint Online for document management and content publishing, OneDrive for user file sync, and Microsoft Teams for real-time communication and meetings. Configuration signals are consistent with a cloud-hosted Microsoft 365 tenant architecture, incorporating tenant-level controls, role-based access assignments, and SharePoint site structures to organize corporate content and intranet resources.
Operational coverage focuses on internal communications, document collaboration and file sharing across administrative and program support functions. Governance follows common Microsoft 365 patterns, with typical emphasis on user provisioning and lifecycle, mailbox and site governance, and information architecture to support secure collaboration and content publishing on the public website.
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Independent Age CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Donor and Fundraising Management | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Independent Age ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Independent Age PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Independent Age IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Independent Age CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Independent Age
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CIO | CXO | Finance | |
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Head Of Finance | Director | Finance | |
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Financial Controller | Director | Finance | |
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Apps Being Evaluated by Independent Age Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Independent Age IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Independent Age digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Independent Age Technographics
Independent Age is a Non Profit organization based in United Kingdom,
with around 138 employees and annual revenues of $18.0 million.
Independent Age operates a diverse technology stack with applications such as
Infor SunSystems, Inisoft Syntelate XA Web Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Independent Age has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Inisoft and Microsoft.
Independent Age recently adopted applications including
Salesforce Marketing Cloud in 2021, Amazon Elastic Load Balancing (ELB) in 2020 and Enthuse in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Independent Age’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Independent Age’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Independent Age technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.