InfoPros
12325 Oracle Blvd. Suite 100,
Colorado Springs, 80921, CO,
United States
Colorado Springs, 80921, CO,
United States
1 888-235-3231
Communications
InfoPros Technographics
InfoPros Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by InfoPros and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 InfoPros employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that InfoPros has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2013, Adobe Connect for Audio Video and Web Conferencing in 2018, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems InfoPros is running and its propensity to invest more and deepen its relationship with Oracle , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing InfoPros revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for InfoPros intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
InfoPros Tech Stack and Enterprise Applications
InfoPros ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, InfoPros implemented Oracle Netsuite OpenAir for Professional Services Automation to centralize project delivery and professional services operations. The deployment targeted a 50 person communications firm based in the United States, aligning the application with service delivery, project accounting, and resource planning business functions.
The Oracle Netsuite OpenAir implementation configured core Professional Services Automation capabilities, including project management, time and expense capture, resource management, billing and invoicing, and project accounting. Configuration emphasized role based access controls, timesheet submission and approval workflows, and project cost recognition rules consistent with PSA operational patterns.
Operational coverage focused on the professional services team and finance organization, providing a single system of record for project records, consultant utilization, and client billing. The rollout structured project-based templates and standardized task breakdowns to support repeatable delivery workflows and to improve cross-functional visibility between delivery and finance.
Governance instituted approval gates for timesheets and project changes, with centralized administrative control over billing rates and invoice schedules. The implementation narrative for InfoPros positions Oracle Netsuite OpenAir as the primary Professional Services Automation system driving project lifecycle discipline, resource orchestration, and financial controls for services operations.
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InfoPros Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 InfoPros implemented Adobe Connect as its Audio Video and Web Conferencing solution and exposed session entry points directly on its public website. The deployment at the 50 employee Communications firm uses Adobe Connect for both external web conferencing and internal collaboration, with Adobe Connect embedded on infopros.com to surface webinars and client facing sessions.
The Adobe Connect implementation centers on persistent virtual rooms and webinar management, leveraging meeting room layouts, content pods for slides and multimedia, screen sharing, session recording, and participant controls. Configuration emphasizes reusable templates and meeting layouts to standardize delivery of client demos, training, and marketing webinars, and the Adobe Connect application is used to orchestrate scheduled and ad hoc sessions.
Operational coverage spans sales, marketing, customer success, and training teams, who use the web embedded Adobe Connect meeting experience for lead nurturing, product demos, and client education. Sessions are delivered via the website entry points, supporting public registration workflows and hosted presentations for external audiences, while internal meetings reuse the same Adobe Connect rooms for continuity of content and recordings.
Governance focuses on role based administration within Adobe Connect, with designated hosts and administrators managing room configuration, access permissions, and content lifecycle. Rollout and ongoing operations emphasize standardized templates, scheduled session governance, and owner based responsibility for recorded content and session archives.
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Collaboration | Collaboration |
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2015 | 2015 |
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InfoPros ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, InfoPros implemented Atlassian Jira Service Desk for IT Service Management. The deployment exposes Atlassian Jira Service Desk on their website as the primary intake channel for customer and partner support requests. The implementation is scoped to a 50-employee communications firm, concentrating on external customer service and internal IT help desk workflows.
Configuration emphasizes standard IT Service Management capabilities, including request types, configurable queues, SLA policies, knowledge base integration and automation rules to triage inbound tickets. Atlassian Jira Service Desk was provisioned to support role-based agent queues and a customer-facing portal, with templated workflows for incident and service request handling. The setup leverages Jira Service Desk orchestration to route tickets to appropriate support roles and enforce SLA targets through policy-driven queues.
Operational coverage is focused on customer support and internal IT teams, with the public website forming the front-end portal for ticket creation and status tracking. Governance includes agent role management, service level policy definitions and process alignment between support and engineering stakeholders to manage escalations and ticket routing.
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InfoPros IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at InfoPros
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President and CEO | CXO | Finance | |
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Owner, IT Manager | Manager | IT | |
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Marketing Manager | Manager | Marketing | |
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Apps Being Evaluated by InfoPros Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from InfoPros IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the InfoPros digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD InfoPros Technographics
InfoPros is a Communications organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
InfoPros operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, Adobe Connect and Atlassian Jira Service Desk,
covering areas like Professional Services Automation, Audio Video and Web Conferencing and IT Service Management.
InfoPros has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Adobe Systems and Atlassian.
InfoPros recently adopted applications including
Atlassian Jira Service Desk in 2021, Google Cloud Platform (GCP) in 2021 and Adobe Connect in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of InfoPros’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates InfoPros’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete InfoPros technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.