InMoment
10355 S Jordan Gateway #600,
South Jordan, 84095, UT,
United States
South Jordan, 84095, UT,
United States
1 800-530-4251
Professional Services
InMoment Technographics
InMoment Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by InMoment and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 InMoment employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that InMoment has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, LiveChat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems InMoment is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing InMoment revenues, which have grown to $240.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for InMoment intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
InMoment Tech Stack and Enterprise Applications
InMoment ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, InMoment implemented Oracle NetSuite ERP as its ERP Financial solution for North America accounting operations. The deployment aligned the finance organization under a cloud-native, multi-entity SaaS architecture to support the companys US entity and other regional entities managed by the Global Finance team.
Oracle NetSuite ERP was configured to provide core financial modules typical of ERP Financial deployments, including general ledger, accounts payable, accounts receivable, and consolidated financial reporting. The implementation emphasized support for complex revenue and accounting requirements referenced by the finance organization, such as multiple-element arrangements, lease accounting, software development cost capitalization, share-based compensation treatment, and foreign currency translation and remeasurement.
Operational configuration focused on multi-entity consolidation and multi-currency processing to reflect InMoments international structure, with role-based controls and automated period close workflows to centralize journal management and intercompany accounting. The system supported financial statement rollups and statutory reporting workflows consistent with the needs of the Assistant Controller and the VP of Accounting.
Governance was organized around the Global Controller and the Assistant Controller role in South Jordan, UT, with the Assistant Controller owning daily accounting operations for the US entity and supervising a team of accountants. Control frameworks emphasized process ownership, month-end close sequencing, and adherence to accounting guidance areas specified by the finance leadership, while consolidating routine accounting tasks into the Oracle NetSuite ERP platform.
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InMoment AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, InMoment deployed LiveChat on their website to establish a real-time customer conversation channel. The LiveChat implementation is delivered as a web-embedded widget and agent console, serving as the primary synchronous messaging layer for site visitors, and is categorized under Chatbots and Conversational AI.
Configuration emphasized core LiveChat capabilities including the web chat widget, agent console, canned responses, chat transcript capture, and reporting to support customer service and sales inquiry workflows. Operational coverage focused on customer experience teams managing inbound web conversations, with governance defined around chat handling procedures, agent routing rules, and conversation archival for review within the Chatbots and Conversational AI environment.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Natural Language Processing | AI-Powered Application |
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2016 | 2017 |
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InMoment Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014 InMoment implemented Google Workspace (Formerly Google G-Suite) as its enterprise Collaboration platform. The implementation established Google Workspace (Formerly Google G-Suite) as the primary environment for corporate email, calendaring, document creation, and file storage across the organization.
Configuration centered on Gmail, Google Calendar, Google Drive, Google Docs, Sheets, Slides, and the Google Workspace admin console, with tenant level controls for user provisioning, domain management, and role based access. The deployment used built in identity and device management capabilities including single sign on configuration, mobile device management, group based access controls, and audit logging to support secure collaboration and policy enforcement.
Operational scope covered InMoment's United States corporate teams within the professional services organization, connecting core business functions such as customer experience delivery, sales support, and internal operations through shared drives and collaborative workspaces. The vendor presence is visible on InMoment's public site, indicating organizational usage of Google Workspace and public facing configuration elements tied to the corporate domain.
Governance emphasized centralized administration through the Google Workspace admin console, with policy enforcement for account lifecycle, sharing settings, and retention and audit controls to align collaboration behavior with corporate IT policies. Staged rollouts and targeted onboarding were used to standardize document workflows and adoption across departments using the Collaboration platform.
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InMoment Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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InMoment CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2015 | 2015 |
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CRM | CRM |
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2007 | 2007 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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InMoment ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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InMoment PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2023 | 2023 |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2017 | 2017 |
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InMoment IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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InMoment CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at InMoment
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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CEO and Founder | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Chief Technology & Product Officer | CXO | IT | |
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Director of Software Engineering, Quality Assurance | Director | IT | |
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Software QA Manager | Manager | IT | |
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Vice President of Engineering | VP | IT | |
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Apps Being Evaluated by InMoment Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from InMoment IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the InMoment digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD InMoment Technographics
InMoment is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $240.0 million.
InMoment operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
InMoment has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Google.
InMoment recently adopted applications including
Postman API Platform in 2023, Microsoft Playwright Testing in 2023 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of InMoment’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates InMoment’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete InMoment technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.