Innogy Energie Chechia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Innogy Energie Chechia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 Innogy Energie Chechia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Innogy Energie Chechia has purchased the following applications: Phonexia Speech Platform for Speech Recognition AI in 2016, Microsoft 365 for Collaboration in 2016, Sitecore CMS for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Innogy Energie Chechia is running and its propensity to invest more and deepen its relationship with Phonexia , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Innogy Energie Chechia revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Innogy Energie Chechia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phonexia | Legacy | Phonexia Speech Platform | Speech Recognition AI | AI-Powered Application | n/a | 2016 | 2017 |
In 2016, Innogy Energie Chechia deployed Phonexia Speech Platform, a Speech Recognition AI solution, across its Czech contact centers in a one year implementation to production. The rollout targeted contact-center voice analytics and sales enablement, positioning the Phonexia Speech Platform as the core speech recognition and topic detection engine for agent interaction analysis.
The implementation configured Phonexia speech recognition technologies including speech-to-text and automated topic detection to deliver contact-center analytics and call-topic detection. Phonexia Speech Platform was instrumented to classify call content and surface topic-level metadata, supporting up-selling workflows and reducing manual review workload through automated transcription and topical tagging.
Operational coverage focused on Innogy Energie Chechia contact centers in the Czech Republic, impacting customer service, sales and quality assurance functions. The deployment integrated the voice analytics outputs into existing contact-center analytics and supervisor quality review processes, enabling supervisors and sales coaches to use transcript and topic signals for agent coaching and campaign targeting.
Governance and process changes centered on shifting supervisor workflows from manual listening to analytics-driven review, with supervisors spending about two thirds less time listening to calls according to the case study. The program emphasized automated call-topic detection for sales enablement, and the one-year production timeline structured phased configuration, testing and operational handover to contact-center management teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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