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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Innogy Energie Chechia Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Phonexia Legacy Phonexia Speech Platform Speech Recognition AI AI-Powered Application n/a 2016 2017
In 2016, Innogy Energie Chechia deployed Phonexia Speech Platform, a Speech Recognition AI solution, across its Czech contact centers in a one year implementation to production. The rollout targeted contact-center voice analytics and sales enablement, positioning the Phonexia Speech Platform as the core speech recognition and topic detection engine for agent interaction analysis. The implementation configured Phonexia speech recognition technologies including speech-to-text and automated topic detection to deliver contact-center analytics and call-topic detection. Phonexia Speech Platform was instrumented to classify call content and surface topic-level metadata, supporting up-selling workflows and reducing manual review workload through automated transcription and topical tagging. Operational coverage focused on Innogy Energie Chechia contact centers in the Czech Republic, impacting customer service, sales and quality assurance functions. The deployment integrated the voice analytics outputs into existing contact-center analytics and supervisor quality review processes, enabling supervisors and sales coaches to use transcript and topic signals for agent coaching and campaign targeting. Governance and process changes centered on shifting supervisor workflows from manual listening to analytics-driven review, with supervisors spending about two thirds less time listening to calls according to the case study. The program emphasized automated call-topic detection for sales enablement, and the one-year production timeline structured phased configuration, testing and operational handover to contact-center management teams.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sitecore Legacy Sitecore CMS Web Content Management Content Management n/a 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Analytics CRM 2017 2017
Customer Experience CRM 2019 2019
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Innogy Energie Chechia
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Innogy Energie Chechia Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Innogy Energie Chechia Technographics

Innogy Energie Chechia is a Utilities organization based in Czech Republic, with around 13 employees and annual revenues of $1.0 million.

Innogy Energie Chechia operates a diverse technology stack with applications such as Phonexia Speech Platform, Microsoft 365 and Sitecore CMS, covering areas like Speech Recognition AI, Collaboration and Web Content Management.

Innogy Energie Chechia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Phonexia, Microsoft and Sitecore.

Innogy Energie Chechia recently adopted applications including Microsoft Clarity in 2022, Smart Emailing in 2020 and Amazon SES in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Innogy Energie Chechia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Innogy Energie Chechia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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