INNPRO Poland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by INNPRO Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 INNPRO Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that INNPRO Poland has purchased the following applications: PayPal Braintree for Payment Processing in 2022, LiveAgent Live Chat for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems INNPRO Poland is running and its propensity to invest more and deepen its relationship with PayPal , Quality Unit , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing INNPRO Poland revenues, which have grown to $264.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for INNPRO Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quality Unit | Legacy | LiveAgent Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, INNPRO Poland deployed LiveAgent Live Chat to introduce a structured ticketing system and reporting tools to address an ad hoc shared inbox supporting its consumer electronics distribution business in Poland. The deployment centralized consumer inquiries for the customer support team and established LiveAgent Live Chat as the primary contact and case management channel.
The implementation emphasized core ticketing and analytics capabilities within the Chatbots and Conversational AI category, with LiveAgent Live Chat configured for omnichannel chat intake, ticket lifecycle states, priority routing and SLA awareness. Implementers enabled reporting and dashboarding to surface ticket volumes and response patterns, and configured automation such as canned responses and basic workflow rules to standardize initial contact handling.
Operational coverage focused on the support department across INNPRO Poland, with testing, training and onboarding completed in about a month before full service adoption. Rollout tasks included agent training on ticket workflows, configuration of reporting views for supervisors and establishing ticket assignment disciplines to align with existing support processes.
Governance centered on using ticketing and analytics as the single source of truth for inbound consumer inquiries, with process changes documented for agent handoffs and escalation paths. The case study reports that LiveAgent Live Chat usage led to roughly a 20% increase in team productivity and about a 15% reduction in average response time, with ticketing and analytics explicitly used to track operational performance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
IT Service Management | ITSM |
|
2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
|
2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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