Institute of Managers and Leaders
Suite 1.02, Level 1, 50 Carrington Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 1300 661 061
Non Profit
Institute of Managers and Leaders Technographics
Institute of Managers and Leaders Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Institute of Managers and Leaders and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Institute of Managers and Leaders employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Institute of Managers and Leaders has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017, Oracle Moat for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Institute of Managers and Leaders is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , EventsAIR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Institute of Managers and Leaders revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Institute of Managers and Leaders intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Institute of Managers and Leaders Tech Stack and Enterprise Applications
Institute of Managers and Leaders AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Institute of Managers and Leaders deployed LiveChat on its public website, implementing LiveChat as a Chatbots and Conversational AI solution to provide a real-time conversational channel for members and prospective members. The implementation uses the LiveChat web widget and agent console to deliver synchronous chat interactions directly from pages on managersandleaders.com.au.
Configuration focused on core conversational capabilities common to Chatbots and Conversational AI implementations, including the embedded chat widget, canned responses and macros for repeat inquiries, chat transcript capture, and visitor context passed into the agent interface. The LiveChat deployment was organized around agent routing and session handling, enabling front-line member services staff to receive and manage chats through a centralized console.
Architecturally the setup is a browser-embedded, cloud-hosted chat runtime, integrated into the organization website as the primary conversational touchpoint. Operational scope centers on member engagement and customer support functions, with the solution instrumenting live chat interactions for service teams and marketing touchpoints.
Governance and operational workflows emphasize agent handoff, transcript retention and escalation paths, aligning chat handling with existing member service procedures. Institute of Managers and Leaders LiveChat Chatbots and Conversational AI implementation standardizes web-based conversational workflows while preserving manual oversight through agent-managed responses and escalation protocols.
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Institute of Managers and Leaders Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Institute of Managers and Leaders implemented Microsoft 365 as its primary Collaboration platform. The organisation uses Microsoft 365 on their website and for staff communication, document collaboration, and knowledge management across the 120 person nonprofit in Australia. Institute of Managers and Leaders Microsoft 365 Collaboration supports communications, document management, and member engagement functions.
The deployment follows a cloud tenant model and leverages core Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to deliver email, intranet publishing, meetings, and file synchronization. Identity and access control are handled with Microsoft cloud identity services such as Azure Active Directory to provision users and enforce access policies, while tenant administration and policy configuration provide governance controls. Operational coverage spans internal teams responsible for member services, learning delivery, and administration with content publishing workflows and role based admin segregation for governance.
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Event Management | Collaboration |
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2019 | 2019 |
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Institute of Managers and Leaders CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Moat | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020, Institute of Managers and Leaders implemented Oracle Moat for Marketing Analytics. The deployment was executed by instrumenting the organisation's public website with Oracle Moat measurement tags to capture site level ad verification and attention metrics.
Oracle Moat was configured to collect viewability, attention, and campaign verification signals that are standard for Marketing Analytics use cases. Implementation focused on browser-side JavaScript tag instrumentation and page level event tracking feeding Oracle Moat reporting, with configuration aligned to campaign and inventory tagging conventions.
Operational ownership was assigned to the marketing and digital communications teams who used Oracle Moat reporting to validate paid and owned media performance. Governance centered on controlled tag deployment and consistent campaign naming to support reliable reporting, and the lightweight, tag-based architecture suited the scale of a 120 employee non profit organisation based in Australia.
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Institute of Managers and Leaders ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Institute of Managers and Leaders PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Institute of Managers and Leaders IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Institute of Managers and Leaders CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Institute of Managers and Leaders
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Apps Being Evaluated by Institute of Managers and Leaders Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Institute of Managers and Leaders IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Institute of Managers and Leaders digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Institute of Managers and Leaders Technographics
Institute of Managers and Leaders is a Non Profit organization based in Australia,
with around 120 employees and annual revenues of $15.0 million.
Institute of Managers and Leaders operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Oracle Moat,
covering areas like Chatbots and Conversational AI, Collaboration and Marketing Analytics.
Institute of Managers and Leaders has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Oracle.
Institute of Managers and Leaders recently adopted applications including
LiveChat in 2021, Oracle Moat in 2020 and New Relic APM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Institute of Managers and Leaders’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Institute of Managers and Leaders’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Institute of Managers and Leaders technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.