Intercom
55 2nd Street, 4th Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 877-595-5175
Professional Services
Intercom Technographics
Intercom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Intercom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Intercom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Intercom has purchased the following applications: Stripe Payments for Payment Processing in 2019, Greenhouse ATS for Applicant Tracking System in 2016, CaptivateIQ Assist for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intercom is running and its propensity to invest more and deepen its relationship with Stripe , Greenhouse , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intercom revenues, which have grown to $285.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intercom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Intercom Tech Stack and Enterprise Applications
Intercom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, Intercom deployed Stripe Payments for Payment Processing on its public website. Stripe Payments was embedded into the web checkout flow to capture card payments using client side tokenization and server side payment capture, acting as Intercom's primary web payment gateway. The implementation leveraged Stripe Payments functionality for card processing, authorization, and settlement while exposing APIs to Intercom's backend to surface payment and billing events.
Operational scope concentrated on customer billing and finance functions, integrating Stripe Payments into Intercom's website and backend billing workflows to support online customer purchases and account updates. Governance focused on payment controls and tokenization to limit sensitive data handling on Intercom servers, and webform integration patterns were applied to centralize payment processing and feed payment events into reconciliation and customer account workflows.
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Intercom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016 Intercom implemented Greenhouse ATS, deploying Greenhouse ATS as its Applicant Tracking System and embedding the application on its public careers site. Greenhouse ATS is used on Intercom's website to surface job postings and capture candidate applications directly through Intercom's career pages.
The implementation emphasized core Applicant Tracking System capabilities, configured for Intercom's hiring workflows, including configurable job requisitions, candidate pipelines, interview orchestration, structured feedback forms, and offer workflow automation. Greenhouse ATS was configured to support job posting lifecycle management, role based access for hiring managers and recruiters, and automated applicant communication workflows.
Operational coverage centers on Intercom's talent acquisition organization and hiring managers across functions, with Greenhouse ATS serving as the primary career site integration point and the source of candidate records for recruiting operations. The deployment incorporated category aligned integrations common to Applicant Tracking System projects, such as calendar and email scheduling automation and API based feeds to downstream HR systems, while governance focused on standardized interview stages and structured hiring workflows.
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Payroll | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2024 | 2024 |
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Workforce Analytics | HCM |
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2024 | 2024 |
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Intercom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CaptivateIQ | Legacy | CaptivateIQ Assist | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Intercom implemented CaptivateIQ Assist in the Chatbots and Conversational AI category to centralize sales compensation inquiry handling and automate commission workflows. The deployment targeted sales compensation and finance functions, consolidating commission processes that had been managed in spreadsheets into a unified conversational interface for commission visibility and query resolution.
CaptivateIQ Assist was configured to surface commission statements, interpret natural language queries about payouts, and provide automated responses to common questions, reflecting typical Chatbots and Conversational AI capabilities. Configuration work included mapping commission calculation rules inside CaptivateIQ Incentives and embedding the Assist conversational layer to resolve routine rep inquiries while flagging exceptions for finance review.
Rollout focused on sales and finance teams and completed in 55 days, with operational governance defined around commission workflows, exception routing, and escalation paths to finance. The deployment corresponded with a reported reduction in rep commission inquiries of about 30 percent, and governance emphasized automated triage of disputes and clear escalation handoffs to the finance organization.
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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Intercom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Intercom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Intercom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Enablement | CRM |
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2020 | 2020 |
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Sales Engagement | CRM |
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2019 | 2019 |
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Sales Engagement | CRM |
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2023 | 2023 |
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Intercom IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2018 | 2018 |
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Intercom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Intercom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Intercom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Intercom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Intercom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP of People | VP | HR | |
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Senior HR Business Partner | Manager | HR | |
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Head of Global People Operations | Director | HR | |
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Head Of Legal and Privacy | Director | Legal | |
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Manager, Legal Counsel and ERG Co-Founder & Lead | Manager | Legal | |
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Senior Director, Global HR Business Partners and EMEA, People Lead | Director | HR | |
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Senior Vice President, People | VP | HR | |
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Apps Being Evaluated by Intercom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Intercom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Intercom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Intercom Technographics
Intercom is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $285.0 million.
Intercom operates a diverse technology stack with applications such as
Stripe Payments, Greenhouse ATS and CaptivateIQ Assist,
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
Intercom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Greenhouse and CaptivateIQ.
Intercom recently adopted applications including
Lattice Payrol in 2024, HireRoad PeopleInsight in 2024 and Vidu in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Intercom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Intercom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Intercom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.