Interoute
31st Floor, 25 Canada Square, Canary Wharf,
London, E14 5LQ,
United Kingdom
London, E14 5LQ,
United Kingdom
44 20 7025 9000
Communications
Interoute Technographics
Interoute Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Interoute and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Interoute employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Interoute has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, LiveChat for Chatbots and Conversational AI in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Interoute is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Interoute revenues, which have grown to $847.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Interoute intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Interoute Tech Stack and Enterprise Applications
Interoute ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Interoute implemented Oracle E-Business Suite as an ERP Financial platform to standardize core finance and inventory processes across its European operations. The Oracle E-Business Suite deployment focused on consolidating Fixed Assets, Cash Management and General Ledger processes alongside transactional inventory and procurement workflows.
Configuration and implementation activities covered GL, AP, AR, Cash Management, Fixed Assets, PO, IN, Costing CE, iExps and iProc modules, with a functional analyst role responsible for capturing and documenting user requirements, configuring module settings and executing data migration for acquired businesses. The work included functional configuration of financial controls, inventory valuation settings and fixed asset rollforward procedures consistent with ERP Financial governance.
Operational coverage included targeted rollouts and on-site support in acquired entities, explicitly Interoute Bulgaria, and superuser training delivered in Madrid, Geneva and Prague. The implementation narrative documents data migration ownership, end user training, and localized on-site support for the Oracle E-Business Suite implementation in the local entity covering GL, AP, AR, CE, PO, FA, IN, iExps and iProc.
Governance and process change emphasized requirements documentation, structured end user training and master classes, support for statutory audit cycles and month end reporting, and ongoing end user support with trouble ticket resolution. Major achievements recorded include responsibility for data migration and go live support in Interoute Bulgaria, plus running superuser master classes on Inventory and Fixed Assets in multiple regional sites.
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Expense Management | ERP |
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2015 | 2015 |
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Interoute AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 Interoute implemented LiveChat on its public website, deploying the LiveChat web widget to enable real-time customer messaging. The deployment places LiveChat squarely in the Chatbots and Conversational AI category and supports visitor engagement, session routing to agents, and asynchronous follow-up workflows.
Deployment centered on embedding LiveChat into Interoute's site to support sales and support business functions, using agent consoles and web-based administration to manage conversations, canned responses, pre-chat forms, and chat transcripts. Governance and operating procedures were aligned to customer-facing teams to standardize chat handling, escalation, and knowledge capture, ensuring the LiveChat application integrates with Interoute's conversational engagement and customer interaction workflows.
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Interoute Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Interoute deployed Cisco Webex Meetings on their website. Cisco Webex Meetings functions as Interoute's Audio Video and Web Conferencing platform, delivering hosted meeting rooms and browser-based participant access to support external customer calls and internal collaboration at the United Kingdom headquartered communications provider.
The implementation centers on web-embedded join flows and hosted conferencing capabilities, leveraging Cisco Webex Meetings features for scheduled meetings, ad hoc sessions, in-session moderation, cloud recording, and screen sharing. Configuration emphasis included meeting landing pages and site-level meeting controls aligned with corporate meeting policies and access management. Functional terminology in use includes meeting scheduling, participant management, recording retention, and live collaboration tools.
Operational ownership is with Interoute communications and IT teams who manage user licensing, meeting governance, and administrative controls through the Cisco Webex Meetings management interface. The deployment impacts business functions such as unified communications, sales and customer engagement, and remote collaboration across Interoute operations. Cisco Webex Meetings is reported in public site assets as the primary Audio Video and Web Conferencing solution.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Interoute CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Interoute IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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SD-WAN | IaaS |
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2015 | 2016 |
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Interoute CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Interoute
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director, Talent Management and Development | Director | HR | |
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SVP Human Resources | VP | HR | |
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Group VP Human Resources | VP | HR | |
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Apps Being Evaluated by Interoute Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Interoute IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Interoute digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Interoute Technographics
Interoute is a Communications organization based in United Kingdom,
with around 2400 employees and annual revenues of $847.0 million.
Interoute operates a diverse technology stack with applications such as
Oracle E-Business Suite, LiveChat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Interoute has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Cisco Systems.
Interoute recently adopted applications including
Cisco IronPort Cloud Email Security in 2020, Cisco Secure Email (formerly Email Security Appliance) in 2020 and GTT Communications Hybrid Cloud in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Interoute’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Interoute’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Interoute technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.