AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Intrum Poland Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Facebook Legacy Workplace by Facebook Collaboration Collaboration n/a 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collab Legacy Collab OneContact Suite Call Center CRM n/a 2017 2017
In 2017 Intrum Poland deployed Collab OneContact Suite to modernise its debt-collection contact centre under a hybrid cloud model. The engagement targeted contact centre operations in Poland and was scoped to enable IP telephony alongside negotiator workflows for debt collection agents. The implementation centered on OneContact CC as the primary Call Center platform, with configuration focused on agent-facing contact handling, telephony integration and platform-wide provisioning for negotiation workflows. Collab OneContact Suite was configured to support staged agent desktop rollouts and centralized call handling consistent with Call Center operational patterns. Deployment followed a phased schedule, with a partial launch in May 2017, PBX to IP migration completed in August 2017, and full platform activation on all contact centre stations by September 2017. The architecture was implemented as a hybrid cloud model to combine on-premise telephony termination and cloud-based contact services while moving PBX functions to IP. Governance and rollout sequencing emphasized staged telephony cutover prior to full agent enablement to reduce contact disruption and to align negotiator processes with the new platform. Operational scope included all CC stations in Poland and affected debt-collection negotiators and contact operations. The deployment increased negotiator efficiency, with the project delivering up to a 50% efficiency gain in some products as reported by the customer. The implementation therefore combined Collab OneContact Suite Call Center capabilities with an IP telephony migration to modernise Intrum Polands debt-collection contact centre.
Customer Experience CRM 2019 2019
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2017 2017
Marketing Automation CRM 2017 2017
Tag Management CRM 2017 2017
Tag Management CRM 2019 2019
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OneTrust Legacy OneTrust Cookie Consent Governance, Risk and Compliance TRM n/a 2021 2021
Governance, Risk and Compliance TRM 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2023 2023
Domain Name System (DNS) IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2024 2024
Secure Sockets Layer (SSL) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at Intrum Poland
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Intrum Poland Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Intrum Poland Technographics

Intrum Poland is a Banking and Financial Services organization based in Poland, with around 400 employees and annual revenues of $36.0 million.

Intrum Poland operates a diverse technology stack with applications such as Workplace by Facebook, Collab OneContact Suite and OneTrust Cookie Consent, covering areas like Collaboration, Call Center and Governance, Risk and Compliance.

Intrum Poland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Facebook, Collab and OneTrust.

Intrum Poland recently adopted applications including Microsoft Entra ID (formerly Azure Active Directory) in 2024, OneTrust CookiePro in 2023 and Cloudflare CDN in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Intrum Poland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Intrum Poland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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