Warsaw, 02-677,
Poland
Intrum Poland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Intrum Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Intrum Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intrum Poland has purchased the following applications: Workplace by Facebook for Collaboration in 2018, Collab OneContact Suite for Call Center in 2017, OneTrust Cookie Consent for Governance, Risk and Compliance in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intrum Poland is running and its propensity to invest more and deepen its relationship with Facebook , Collab , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intrum Poland revenues, which have grown to $36.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intrum Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Collab | Legacy | Collab OneContact Suite | Call Center | CRM | n/a | 2017 | 2017 |
In 2017 Intrum Poland deployed Collab OneContact Suite to modernise its debt-collection contact centre under a hybrid cloud model. The engagement targeted contact centre operations in Poland and was scoped to enable IP telephony alongside negotiator workflows for debt collection agents.
The implementation centered on OneContact CC as the primary Call Center platform, with configuration focused on agent-facing contact handling, telephony integration and platform-wide provisioning for negotiation workflows. Collab OneContact Suite was configured to support staged agent desktop rollouts and centralized call handling consistent with Call Center operational patterns.
Deployment followed a phased schedule, with a partial launch in May 2017, PBX to IP migration completed in August 2017, and full platform activation on all contact centre stations by September 2017. The architecture was implemented as a hybrid cloud model to combine on-premise telephony termination and cloud-based contact services while moving PBX functions to IP.
Governance and rollout sequencing emphasized staged telephony cutover prior to full agent enablement to reduce contact disruption and to align negotiator processes with the new platform. Operational scope included all CC stations in Poland and affected debt-collection negotiators and contact operations.
The deployment increased negotiator efficiency, with the project delivering up to a 50% efficiency gain in some products as reported by the customer. The implementation therefore combined Collab OneContact Suite Call Center capabilities with an IP telephony migration to modernise Intrum Polands debt-collection contact centre.
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
|
|
|
|
Tag Management | CRM |
|
2019 | 2019 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust Cookie Consent | Governance, Risk and Compliance | TRM | n/a | 2021 | 2021 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2023 | 2023 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2019 | 2019 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||